I took my vehicle to your location for an oil change. Hank the advisor checked me in. I waited 1.5 hours & received the text my car was ready.
I went to the cashier & when I asked for my paperwork & Multi-Point inspection she told me I had to go to service for it! When I met with Hank I questioned the process as to why customers weren’t informed of the inspection outcome. He replied I came to the waiting area and you weren’t there.
The service you provided to your customers is less than mediocre. Hank does not realize if it weren’t for customers he would NOT have a job!! There are soo many competitors we can take our vehicles to & receive better service, better pricing, & better turnaround time.
I will never return to your dealership- customer experience is not your priority & hiring under qualified associates is!!
3/1/2026
Thomas A. VERIFIED CUSTOMER
Thank you for the quick and easy service.
3/1/2026
Salvador D. VERIFIED CUSTOMER
My service advisor Jonathan Escobar went above and beyond thank you
3/1/2026
Adrian C. VERIFIED CUSTOMER
Hank was rude from the beginning, never smiling, and did not provided nowhere near the service I once received, hence why I decided to come in the first place. The younger gentleman helping move the cars was wonderful. The advisor was simply not up to par nor reflected kindness. I do not wish to return here again. Thank you
3/1/2026
Eva T. VERIFIED CUSTOMER
It’s a friendly and helpful facility! Thanks for caring
2/28/2026
Greg B. VERIFIED CUSTOMER
Well, thanks for Patrick. He's very friendly and understanding agent. However, I was expecting that the message of: front camera unavailable, could be fixed; it didn't. It seems the technician couldn't fix it. After picking up my car, that message came back and stayed till I turned the car off.
2/28/2026
Richard M. VERIFIED CUSTOMER
Greg was amazing!
2/28/2026
A M. VERIFIED CUSTOMER
Mr. Fairchild always has my best interests as a priority.
2/28/2026
Carol H. VERIFIED CUSTOMER
Patrick Cabral was very helpful and professional.
2/28/2026
Denise A. VERIFIED CUSTOMER
The woman who was my service manager was excellent!!
2/27/2026
Jerome M. VERIFIED CUSTOMER
The service was performed quickly and efficiently. The appointment was honored to the minute. The entire experience was punctuated by professionalism and everyone was courteous and explained what was to take place. The entire experience was stress free.
2/27/2026
Jennifer B. VERIFIED CUSTOMER
Kimberly was great. Professional and knowledgeable. I had a concern outside of my regular maintenance work and I appreciate the guidance she gave me.
2/27/2026
Nicole L. VERIFIED CUSTOMER
Patrick is an excellent communicator and very professional and friendly. I am extremely satisfied with my experience.
2/27/2026
Denise G. VERIFIED CUSTOMER
Efficient and friendly service and people.
2/27/2026
Judy C. VERIFIED CUSTOMER
Greg went out of normal procedure so I could get myc car finished while I waited. Thanks so much. To the mechanic too.
2/27/2026
Rochelle G. VERIFIED CUSTOMER
Mr. Bakalyan was very professional and kind, the whole service experience was fantastic.
2/27/2026
Don L. VERIFIED CUSTOMER
Very satisfied with service
2/27/2026
Sampath R. VERIFIED CUSTOMER
Greg was pleasant, helpful and clearly explained everything.
2/26/2026
Roubina D. VERIFIED CUSTOMER
Good service for my Toyota
2/26/2026
Mamie L. VERIFIED CUSTOMER
Pat was very professional & I received excellent service. He has great communication skills.