Bob Smith Toyota Auto Repair Service

Ara gave Great responsive service and amswered all my questions and concerns. Ara is an excellent service manager.

Thank you Ara! It was a very fast, easy, and informative appointment.

Greg is a great adviser. Very professional

The profesional and efficiency’s Job of Jaime Guzman, keep me trusting to Toyota dealer

Very good service and pleasant employees

HANK ALWAYS HELPFUL AND ALL OF THE STAFFS ARE VERY KIND

Ara is wonderful, professional, and he is why we purchased our 4th Toyota last year

I have trust issues but I I fully trust Hank my service advisor with my RAV4. Love BST service specials they help seniors and veterans on fixed incomes. If I am suggested a maintenance service I get it done. Example throttle body service got it done RAV4 ran better. Lastly I always recommend BST on FB. You have a great following on FB who are lifetime customers and I am one. Keep up the good work and thanks Hank for honesty and integrity as a service advisor.

The best customer service in the service department. So happy to see Greg back .

Everything was good with the service and the staff was courteous. I remember in the old days they would wash your car when you would take it to the dealership for service. But I guess those days are over.

Gr8 services.

Greg is the best! He went above and beyond!

All was great

I appreciate Greg’s patience. His customer service skills are outstanding.

Greg is a very nice person & a lot of help. I give him 10 stars.

One before the Last oil change performed by Nob Smith Toyota the bolt under the oil pan was tightened so strong that my mechanic broke the tool but couldn’t get it loose. I asked the service center rep. Patric to give them a heads up, not to tighten the bolt that much where the tool broke but didn’t untie the bolt. Thank you

Services all good

Long waits

Always the best thank you

It looks like your technician drained the oil directly on to my skid plate. I took a picture.there is a hatch on the skid plate that will allow you to drain the oil into a pan. Ive gone there every 5000 miles for my service up to todays 60,000 mile service and I have never had to deal with a mess like that before. I was told and have a paper stating hydraulic fluid almost empty, perform power steering hydraulic fluid exchange service. I declined got home and checked my steering fluid, the level is exactly what it should be. The windshield wiper fluid is empty and is located next to it but if your technician cant tell the difference between the 2 you need to replace that technician. I spoke with someone about the oil mess that was left on my skid plate and they did offer for me to come back and have it cleaned with a high pressure hose and decreaser but I did it myself, I didn't want to drive back. I was also told I needed to replace my cabin air filter and I was shown a picture of my engine air filter which I do clean regularly. I have never had any issues like this in the past maybe its because its my first service without a warranty so someone seen money signs I dont know but its kinda ridiculous. Besides today's experience you guys are great, sold me my dream vehicle and have until today been great to do business with.