Great service and care for what's is good for my car
2/9/2026
Alireza P. VERIFIED CUSTOMER
We were promised to get car completed if we leave the car overnight. When called on Saturday, Jonathan had no clue about our car. Ended up needing to get car next week. No one worked on our car on Saturday.
2/8/2026
Nick K. VERIFIED CUSTOMER
Kimberly was very courteous, answered all .y questions, helped me prioritize services needed based on my budget and an excellent Bob Smith Team Player.
I feel very comfortable with your firm.
Tha k you
2/8/2026
Micheal D. VERIFIED CUSTOMER
Excellent service and good customer care.
2/8/2026
Michael G. VERIFIED CUSTOMER
Fantastic service
2/8/2026
Dennis L. VERIFIED CUSTOMER
The Bob Smith team is the best, thank you!
2/8/2026
Marilyn B. VERIFIED CUSTOMER
No thank you...I do not want surveys
2/8/2026
Lori C. VERIFIED CUSTOMER
Patrick is a courteous, friendly, professional team member of Bob Smith. Thank you for taking such good care of my RAV and me…..
2/7/2026
Eliza E. VERIFIED CUSTOMER
Greg was top notch!!! Thank you Greg!
2/7/2026
Dana M. VERIFIED CUSTOMER
Great service. Thank you, Pat.
2/7/2026
Kathleen R. VERIFIED CUSTOMER
Very polite. Kept me updated at all times during my wait. Thank you!
2/7/2026
Susan V. VERIFIED CUSTOMER
Patrick was very efficient and friendly and I appreciate the fact that he took care of all the insurance details. I was pretty distressed about the damage to my car and Patrick had a very calming manner. Thanks!
2/7/2026
Kirstin H. VERIFIED CUSTOMER
Thank you!
2/7/2026
Emin M. VERIFIED CUSTOMER
Hank made a rude remark when I declined additional services for my vehicle, and he also was passive aggressive with me on the phone even when I was being polite. Not the way to treat your customers.
2/7/2026
Patrick D. VERIFIED CUSTOMER
Friendly service, done extremely quickly...overall great experience. Will be back again in a few months for further services
2/6/2026
Edward F. VERIFIED CUSTOMER
As always Hank Fairchild had the
repairs done quickly and to my satisfaction.
2/6/2026
Yolanda V. VERIFIED CUSTOMER
Great customer service and communicated through every step
Thank you, Hank.
2/6/2026
Sako M. VERIFIED CUSTOMER
Job well done
2/6/2026
Margaret K. VERIFIED CUSTOMER
Great service. I appreciate the time taken with me to understand what service I needed on my car.
2/6/2026
Ty N. VERIFIED CUSTOMER
Hank is the best of the best. His knowledge and working relationship with others at Toyota is exemplary. He really goes to bat to prove our continued loyalty continues with Bob Smith. Truly grateful