Always am met with gracious and helpful people when checking in. Very accommodating to do a drop off while car being serviced.
6/19/2024
Yvette M. VERIFIED CUSTOMER
The gentlemen at the front desk were very friendly and helpful. I felt it was a good experience.
6/19/2024
Ernie P. VERIFIED CUSTOMER
We were impressed by how quickly we were able to get our car serviced.
The clean and comfortable waiting area was much appreciated also, as was the friendly employees who works at the dealership.
6/19/2024
Patti R. VERIFIED CUSTOMER
Experience went well!
6/18/2024
Kyra G. VERIFIED CUSTOMER
Excellent service from the moment, I drove into the parking lot until the very end! Polite but not pushy.
6/18/2024
Tom H. VERIFIED CUSTOMER
Was traveling- had a flat tire; your group was able to find a tire and get us back on the road quickly - Thank You for the help.
Tom H
6/15/2024
Larry R. VERIFIED CUSTOMER
Josh was great about patiently listening to our concerns about our Santa Fe. We appreciate the explanation about the diagnostic test and that we wouldn’t be charged if there wasn’t any problem. Luckily there wasn’t and our others services were completed in a timely manner. Thanks!
6/15/2024
Amy W. VERIFIED CUSTOMER
Multiple things were checked off as “great/good” status yet I drove off the lot with warnings and problems
6/15/2024
Wes A. VERIFIED CUSTOMER
Wrong key fob after special order.
Mine wasn't the only ticket on the pile of "not done due to....."
Today, I called to apologize. The gal the answered the service desk call said she would pass them the message
6/15/2024
Cynthia M. VERIFIED CUSTOMER
Thank for your great service Joshua!
6/14/2024
Susan K. VERIFIED CUSTOMER
Thanks
6/14/2024
Benjamin H. VERIFIED CUSTOMER
I know you guys are short staffed, and I tremendously respect Underinner Motors, but paying for a coolant flush is not fair given the circumstances. It was Memorial Day when we discovered the leak; we were in a rural area and only had one option to make our Volkswagen operational so we could return home. I did indeed use generic coolant, but it was only to get home and save our vehicle. I hope you will reconsider the expenses for people in the future. Other than that, Jackson did great, the service was fantastic, and I only want to voice my complaints about the cost.
6/14/2024
Lydia G. VERIFIED CUSTOMER
Wonderful, friendly service. Was told about an hour and a half for service and it was exactly that. Great experience.
6/14/2024
Amy W. VERIFIED CUSTOMER
I was told I had to get factory Ciols for my car to get a ECU update. I was told I couldn't get the update if I didn't use the factory parts at $165 each. I called back and the service manager said that wasn't true I feel I was lied to because I am a woman. And lied to to get money out of me.
6/14/2024
Michael E. VERIFIED CUSTOMER
Look at
6/13/2024
Karen D. VERIFIED CUSTOMER
Tanner did a very good job keeping me informed of the progress
6/13/2024
Jerry M. VERIFIED CUSTOMER
Thank you
6/12/2024
Ronald P. VERIFIED CUSTOMER
Jackson was very thorough in explaining the servicing process. I appreciate that. Jackson also explained that the inspection discovered severely worn front brake pads. He explained that OEM pads were not available immediately, but would be ordered.
6/12/2024
Jackson S. VERIFIED CUSTOMER
I love everyone from underriner from tayler to Devon to the service department Josh tanner and Jackson to the technicians Sonny Mitch Evan Gibson Danny Bryan **** Tory aaron Caden tanner and Colton everyone that works at underriner is amazing I would recommend to all friends and family to get your car serviced at underriner!!!!!