Best service for my Volvos great people with knowledge and tools to make every visit an experience which is laudable. It’s fun to spend money when the job is done well please don’t change anything you guys are perfect!
8/15/2024
Connie G. VERIFIED CUSTOMER
Though I bought the car about 8 months ago, I feel like it runs just fine for driving to work and on errands and I plan on keeping it for a few years so slowly getting basic maintenance stuff done when I get some free time.
8/14/2024
Karen G. VERIFIED CUSTOMER
When you bought the VW service from Kia, and I scheduled my first service, I told them that Kia had said I had a major oil coolant leak, they had ordered the part and the engine oil coolant, and never did the repair because of part delay. I got the next oil change done at Underriner and was told they pressure tested the oil system and no leaks. I get home and see oil leaking in about 2 weeks later. I call and was told not to worry, just residual oil from the change. Needless to say, more leakage and finally got it in today to have it checked again—NOW has a leak!!! $2200 leak. So frustrating! Yet I paid the $80 for diagnostics TWICE which if your staff just listened to me—would have perhaps gotten taken care of the first time I took it in at Underriner .
8/14/2024
Jeffrey J. VERIFIED CUSTOMER
Very polite and courteous service!
8/14/2024
Rachel H. VERIFIED CUSTOMER
Jackson welcomed me when I entered the building when I stated my name he knew what I was bringing my vehicle in for. He was very kind.
8/13/2024
Cheryl P. VERIFIED CUSTOMER
The finish product was great, but the experience trying to get someone on the phone was very difficult.
8/11/2024
Beverly M. VERIFIED CUSTOMER
No issues. Service personnel are always friendly. I would buy my next vehicle from UNDERRINER Motors because of the great service department.
8/10/2024
Karen F. VERIFIED CUSTOMER
I really appreciate the attention paid to my aging 09 Jetta, as it is not the easiest car to fix. Very important to me to have it operate safely, and your employees have done a great job.
8/10/2024
Denise J. VERIFIED CUSTOMER
Courteous and responsive service. I always recommend Underriner to friends and colleagues.
8/10/2024
Bonnie S. VERIFIED CUSTOMER
I immediately sent you the part number from Bob Smith that you had sent over. No response. Called with it yesterday. Still no response. I would think you could have cleared that warning or have called by now. For the $80 I paid you...I hope you can get it cleared now that you have the part number.
8/9/2024
Ron M. VERIFIED CUSTOMER
Excellent service!
8/9/2024
Jimmie F. VERIFIED CUSTOMER
Jackson was extremely friendly and professional. Excellent communication skills and informative.
8/9/2024
Arlene B. VERIFIED CUSTOMER
Very friendly & efficient.
8/9/2024
Bret J. VERIFIED CUSTOMER
Great service, as always, from Jackson!
8/8/2024
Linda S. VERIFIED CUSTOMER
Thank you
8/8/2024
Buisness B. VERIFIED CUSTOMER
Will do
8/6/2024
Virginia O. VERIFIED CUSTOMER
Staff very helpful. They helped me with an update to my navigation.
8/6/2024
Ivy S. VERIFIED CUSTOMER
Fast, courteous and competent! Thanks for being awesome!
8/6/2024
Jen C. VERIFIED CUSTOMER
Very little communication and I feel the entire process on both occasions was mismanaged. I am very unhappy with the service received. I will NOT be recommending your company to anyone. In addition the car has an issue that occurred after the first visit that the service manager was made fully aware of on a the second visit that was not even looked at after having the vehicle for 8 hours and now we are left without ac in 100 degree heat! Ridiculous when we just had $3000 of work done. We are beyond livid.