Underriner Motors Auto Repair Service

Knowledgeable, precise enjoyable to work witn

Tanner was great! He communicated with me on the status of my vehicle and the issues that needed to be addressed. It was done quickly and I appreciated the excellent service!

Helpful and courteous

Thank you

This will be the 4th time I have to drive 4 total hours (closest dealership for warranty work) for you guys to attempt to get this issue fixed. The first one was just for diagnostics, which I understood. I was told at the end of the appointment that some parts would need to be ordered and they would call me when the parts got in to schedule another appointment.which I understood. That was April 29th. I was told parts were 5 days out. What I don't understand is that I called several times and left multiple messages asking for an update, but you neglected to call me. I finally had to drive 2 hours and pay you a visit just to get an update. That was June 7th. It was at that time I was told that the parts had "just come in" on that previous Tuesday. I then talked to the service manager and was assured that this would get taken care of. I scheduled an appointment with the service manager so i knew it got done to bring my vehicle back in to get it fix that following Friday, June 14. They had my car all day and when I went back to get my vehicle I was told that one part they didn't need to install because the old one was just disconnected. I asked why that was fixed the previous appointment and the response I got was "our guys must have overlooked it." There was also an amp that they ordered to replace the old one. I was informed that the wrong part was ordered and that I would have to make another appointment to get that fixed. This was something that should have been checked before the appointment so I didn't have to drive 2 hours for nothing, which is exactly what happened. At the appointment on the 14th I was told that they ordered the part and it was being expedited. That was a week ago from today (June 20) and I haven't heard anything yet. On top of this, you they offered to give me a complimentary oil change and tire rotation to "make up" for everything. Well, I'm not sure that even happened because the old oil change sticker is still on the window and a new one is nowhere to be found. So, when you ask me how my experience has been, I would say it's been awful at best. There will be reviews posted, so keep an eye out for them.

I had scheduled the 40/k service several weeks in advance and they didn’t have the spark plugs for my service. So my service was incomplete!!

I like everything except the 2-hour+ wait for an oil change. You spoiled me all those years and I still expect about an hour wait.

Dealership is always clean & employees are there to do the best for their customers.

Everything was excellent

I appreciate after my service my car was washed.

We came in 2 hrs away to have a trim piece replaced and the car serviced. We were later told that the trim piece (under warranty) had to be ordered after a technician saw it and thus the part wasn’t in. The technician was great explaining this, however we should have been told before hand. We now have to come back (a 2 hour drive each way) to have the trim piece put in which is a 3 hour appointment. When originally calling we explained the trim piece and it was never brought up to us that it couldn’t be replaced on the day we scheduled.

Always am met with gracious and helpful people when checking in. Very accommodating to do a drop off while car being serviced.

The gentlemen at the front desk were very friendly and helpful. I felt it was a good experience.

We were impressed by how quickly we were able to get our car serviced. The clean and comfortable waiting area was much appreciated also, as was the friendly employees who works at the dealership.

Experience went well!

Excellent service from the moment, I drove into the parking lot until the very end! Polite but not pushy.

Was traveling- had a flat tire; your group was able to find a tire and get us back on the road quickly - Thank You for the help. Tom H

Josh was great about patiently listening to our concerns about our Santa Fe. We appreciate the explanation about the diagnostic test and that we wouldn’t be charged if there wasn’t any problem. Luckily there wasn’t and our others services were completed in a timely manner. Thanks!

Multiple things were checked off as “great/good” status yet I drove off the lot with warnings and problems

Wrong key fob after special order. Mine wasn't the only ticket on the pile of "not done due to....." Today, I called to apologize. The gal the answered the service desk call said she would pass them the message