Your guys broke one of my lug studs and charged me for it. I shouldn't have to pay $120 because you broke something on my car. I was told I can call the previous dealership that serviced it and have them reimburse me, which is a joke. This was the first and last time I go here for service.
8/18/2025
Zachary P. VERIFIED CUSTOMER
Why is toyota services so unnecessarily expensive?
8/18/2025
Kari W. VERIFIED CUSTOMER
The issue first began when I brought my 2025 SUV in on May 27. We thought it was figured out. I brought in again on June 17 for the same issue. I was told I’d have to bring it in on a hotter day to test. I scheduled for June 24. I stayed in Kokomo because the appointment was at 1 and told it’d be done by 4. Then at 5 I was to pick it up to find out they needed to keep it. It was kept until June 27 being told a part that was back ordered would have to be ordered. Part came in Aug 1 and appointment made after calling the service department for Aug 6. I was told it’d be 2 hrs. Dropped it off at 8:30 and was told 3-4 hrs. Ended up needing to keep until the next day to test. I got a call the next day and and was told they didn’t have all the parts. No one told me this the day before. Car was kept for 10 days before able to pick up. It was a frustrating lack of communication and the run around.
8/16/2025
Curtis P. VERIFIED CUSTOMER
Jessica was stellar in her job performance. My issue is we had to pay a diagnostic fee even though we had your dealership fix the problem. That cost should have been waived when we decided to have the vehicle fixed there.
Regards,
Curtis P
8/16/2025
Paula P. VERIFIED CUSTOMER
Excellent, friendly service
8/16/2025
Marg S. VERIFIED CUSTOMER
Left me hanging. Just plane dropped me
8/16/2025
Mavric C. VERIFIED CUSTOMER
Everybody was great.
8/16/2025
Deborah A. VERIFIED CUSTOMER
Very friendly staff!
8/16/2025
Joel S. VERIFIED CUSTOMER
All good, thank you. Anthony is a pro.
8/14/2025
Connor W. VERIFIED CUSTOMER
A big thank you to everyone who helped figure out the problem with my car's air conditioning and for identifying a part that was previously recalled to help with the affordability of that fix. I also appreciate the timely check-ins and for keeping a welcoming waiting area. Excellent work all around!
8/14/2025
Bruce T. VERIFIED CUSTOMER
Disappointed that the car has been totaled out by my insurance. Will be by later today to clean it out and collect the key. Thanks for all your help.
8/14/2025
Roger B. VERIFIED CUSTOMER
You have good people
8/14/2025
Robert D. VERIFIED CUSTOMER
The texting process is really good.
8/13/2025
Antoine B. VERIFIED CUSTOMER
Anthony’s responses was quick and proactive
8/13/2025
Loleta F. VERIFIED CUSTOMER
After much anxiety over the reliability of my vehicle and the choice I made in buying it, my confidence was restored. I feel like I have a competent back up team if I have another problem. Thank you Greg Landwerlen and Anthony White for giving me peace of mind.
8/13/2025
Lynn W. VERIFIED CUSTOMER
Very nice and
8/13/2025
Greg L. VERIFIED CUSTOMER
Looking forward to receiving your free auto appraisal form.
8/12/2025
Michael W. VERIFIED CUSTOMER
Very polite
8/12/2025
Melody D. VERIFIED CUSTOMER
Thank you for the great service and fast!!
8/11/2025
Douglas H. VERIFIED CUSTOMER
I like how professional the whole team is, and how they make you feel comfortable there