I purchased the car new in 2023... the same issue with the monitor screen over and over again. Still wasn't fixed today. I have to arrange transportation to bring my car in for them to download an update.
They didn't offer a loaner, just make me figure out transportation on my own!!
8/6/2025
Jon L. VERIFIED CUSTOMER
Very friendly and courteous. Did a great job explaining everything ???? ????
8/6/2025
Graham R. VERIFIED CUSTOMER
Your service department is terrible. I’ll never bring my truck back there. We have been letdown by them time after time after time. It is the definition of insanity for me…. Doing the same thing and expecting different results. The results have almost always been the same. They don’t do what they say they’re goo to do, they waste my time. Repeatedly. It’s on me for continuing to take my vehicle back there. I assure you it won’t happen again. I will now take it to the Warsaw location.
8/5/2025
Rebekah G. VERIFIED CUSTOMER
Anthony was very knowledgeable about his job. He was welcoming and friendly. He took time to answer any questions that I had. He even complimented me about my coffee.
8/5/2025
Phyllis J. VERIFIED CUSTOMER
Anthony was very polite and informative.
8/5/2025
Jeremy S. VERIFIED CUSTOMER
Service was great and they resolved the issues I had very quickly
8/5/2025
Jon G. VERIFIED CUSTOMER
shirt wait time and honored battery warranty
8/5/2025
Matt B. VERIFIED CUSTOMER
Trey is always friendly and knowledgeable. Appreciate his service
8/4/2025
Amelia T. VERIFIED CUSTOMER
Trey was great, but the tech who worked on my car didn't complete all of the multi point inspection. Trey handled the situation really well, but it shouldn't have happened in the first place. I don't want to be contacted about it.
8/4/2025
Maythel P. VERIFIED CUSTOMER
My car works great again thank you staff and crew of kokomo toyota you are the best!
8/2/2025
George P. VERIFIED CUSTOMER
Thank you. Got in a little early before my appointment time. Friendly and helpful staff as always!!
8/2/2025
Gavyn M. VERIFIED CUSTOMER
You can't control the people who come through your door, but you can control yourself. I saw Trey open up a workshop on how to maintain your cool with an upset customer in the lobby, and he handled them extremely well. You could tell the person wasn't upset with Trey, just at the situation and he did a great job handling it. I was just there for a tire rotation and my service was excellent. Just wanted to highlight how Trey handled himself in that situation. Great stuff!
8/1/2025
Michael H. VERIFIED CUSTOMER
Trey is my trusted service associate, courteous and professional, 100% dependable!
8/1/2025
Barbara B. VERIFIED CUSTOMER
Trey was great and service was timely
7/31/2025
Gary B. VERIFIED CUSTOMER
Trey was great with communication and reviewing all car needs
7/31/2025
Not-Provided J. VERIFIED CUSTOMER
Good job! Thanks
7/31/2025
Maureen C. VERIFIED CUSTOMER
Jessica, was very personable and professional. I really appreciated the help that I received from her. I think that she is a very valuable employee.
7/31/2025
Sharon G. VERIFIED CUSTOMER
Always satisfied with my service
7/31/2025
Kimberly N. VERIFIED CUSTOMER
I was told that the brake fluid cap was not replaced the last service and now I have to replace my brake fluid. I had not been under the hood since the last service so it was left off at the time of service before.
Very irritating
7/31/2025
Maythel P. VERIFIED CUSTOMER
As always staff and crew of kokomo toyota are the best Always beyond my expectation jacob handy is a very nice guy if i can rate this branch a 10 star i will rate it 11 star⭐️