The staff was very nice and helpful. They are hard workers and strive for customer satisfaction. Thanks Toyota!
9/15/2025
Breann M. VERIFIED CUSTOMER
I have never had any issues bringing my car here. Everyone at the check ins is always great, and typically never any issues once I get my car back. However today, they did not put my glove box back on properly after checking the cabin air filter. It was obvious that it did not close, and instead of fixing it, they just left it hanging open. I thought that was odd when I got my car back, so went to close it and it just kept popping right back open. I know something like that is not a big deal, but was something they could have redone so quickly. My husband fixed it once we got home, and it took him less than 5 minutes to take it back off and reattach it properly. Everything else was great today per usual, but something simple like that shouldn’t have been an oversight before giving my car back. I will continue to come back, it’s just frustrating, when it was something so simple like that.
9/15/2025
Terri R. VERIFIED CUSTOMER
Great job! I love that you offered me free maintenance & oil changes for the life of my lease! That’s a great incentive when purchasing a vehicle!!
9/13/2025
Sarah M. VERIFIED CUSTOMER
I already spoke with someone so don’t need to again. I understand why the Kokomo dealership said they could not honor my warranty since I bought my car through another Toyota dealership however, I do still think it’s crappy of Toyota in general to offer such warranty and not explain clearly it may not be honored at other dealerships. I do not fault Kokomo, they took the time to explain but I was not happy with how things went so said dissatisfied on the surgery. It has nothing to do with Kokomo Toyota dealership and everything to do with the dealership in Indianapolis I bought it from not explaining it this way when purchased.
9/12/2025
Joshua C. VERIFIED CUSTOMER
Great people
9/11/2025
Jay M. VERIFIED CUSTOMER
Great service again. Knowledgeable and attentive the services needed.
9/11/2025
Cynthia G. VERIFIED CUSTOMER
Jessica got me in right away, the technicians had my vehicle done in record time. Your service department is truely the best.
9/11/2025
Pfeifer I. VERIFIED CUSTOMER
Friendly and efficient.
9/11/2025
Michael W. VERIFIED CUSTOMER
Trey was great in getting truck in for repairs. In addition, he kept me informed, on issues at hand! Thanks!
9/11/2025
Sarah B. VERIFIED CUSTOMER
Thanks for the help. I was satisfied.
9/11/2025
Jada W. VERIFIED CUSTOMER
Hi, I appreciate the follow-up. Unfortunately, my experience today was disappointing. I came in clearly stating that I was there for an oil change and confirmed that I had ToyotaCare, but was told it would be $30 since the coverage had expired. I agreed to pay.
When I returned, I was told only a tire rotation had been done—even though I never asked for that service. When I questioned it, the representative was dismissive, insisted she "explained it to me" (she hadn’t), and implied I should have known an oil change wouldn't be $30. The interaction felt condescending and unprofessional.
9/10/2025
Leonard R. VERIFIED CUSTOMER
oil change was fast and Jessica the service advisor was efficient and friendly
9/10/2025
Philip P. VERIFIED CUSTOMER
I felt the recommendation for alignment was not based on any actual metrics. The implication was that scuffed rims were associated with the recommendation. No reference to uneven tire wear, It felt like unnecessary upselling. The battery recommendation, on the other hand, had measurable evidence. However the cost quoted is just too much greater than I can do elsewhere.
9/10/2025
Danny T. VERIFIED CUSTOMER
They got my RAV4 in quickly and got the service done. It helps to not have to set a long time waiting. And Jessica explained what they did and answered a question I had. It was a pleasant time today.
9/10/2025
Ben M. VERIFIED CUSTOMER
Excellent service department! Love dealing with them. Will be looking to trade in about 8-9 months.
9/10/2025
Karen H. VERIFIED CUSTOMER
Well done
9/9/2025
Jeffray K. VERIFIED CUSTOMER
Mr. Johnson is a great customer service specialist, always pleasant and very knowledgeable. Explains everything with logic and down to earth language. Why would I want to take my vehicle anywhere else, Just Saying!
9/9/2025
Brenda S. VERIFIED CUSTOMER
Jacob was pleasant, professional, courteous, very helpful. He explained everything in detail. I am very pleased.