Quick and easy repair of one of my mistakes. Took another concern serious and worked to figure it out. Communication was good as I was continually updated by text or phone calls.
8/22/2025
David H. VERIFIED CUSTOMER
Great service by Jeremy
8/21/2025
Karen H. VERIFIED CUSTOMER
Na
8/21/2025
Joseph F. VERIFIED CUSTOMER
Did a good job
8/21/2025
Charles L. VERIFIED CUSTOMER
Good job as always. Thanks.
8/21/2025
Danny M. VERIFIED CUSTOMER
Very good went over check list and recommended service that need to be done excellent service advisor
8/20/2025
William H. VERIFIED CUSTOMER
Excellent service thank you
8/20/2025
Kristina K. VERIFIED CUSTOMER
Great service
8/19/2025
Tina R. VERIFIED CUSTOMER
Very nice young man… excellent customer service
8/19/2025
Judy M. VERIFIED CUSTOMER
Anthony was great thruout the whole process. He kept informed, he helped us get discounts where he could because it was a lot for my 25 year old daughter. My husband , myself and my daughter think he went above and beyond and was very personable. Will will use Kokomo Auto world again.
8/19/2025
Adrienne M. VERIFIED CUSTOMER
10s across the board
8/19/2025
Chad H. VERIFIED CUSTOMER
I felt comfortable with Anthony. He was very personable and knowledgeable about the matters at hand. I only brought the car in for the engine and anti skid lights on on the dash. I really didn’t want to know the other problems, tires, breaks, etc. it was a sticker shock to me. I like to deal with problems as they come up. The car runs great, rides and handles great. It just made me uncomfortable. I know you like to give the customers a heads up on what’s gonna happen down the line, but being retired, money is tight. But Anthony was great! Thank you for the heads up, I hope I’m satisfied when the work is done.
8/19/2025
Michael R. VERIFIED CUSTOMER
Jessica was very pleasant and very knowledgeable. Communication was excellent! I would give her 5 stars!
8/18/2025
Michael W. VERIFIED CUSTOMER
Will do.
8/18/2025
Nedalyn S. VERIFIED CUSTOMER
Fantastic treatment and service. I am very impressed with the quality of care given to this (very senior) woman who knows less than nothing about cars. THANKS!
8/18/2025
Adam H. VERIFIED CUSTOMER
Your guys broke one of my lug studs and charged me for it. I shouldn't have to pay $120 because you broke something on my car. I was told I can call the previous dealership that serviced it and have them reimburse me, which is a joke. This was the first and last time I go here for service.
8/18/2025
Zachary P. VERIFIED CUSTOMER
Why is toyota services so unnecessarily expensive?
8/18/2025
Kari W. VERIFIED CUSTOMER
The issue first began when I brought my 2025 SUV in on May 27. We thought it was figured out. I brought in again on June 17 for the same issue. I was told I’d have to bring it in on a hotter day to test. I scheduled for June 24. I stayed in Kokomo because the appointment was at 1 and told it’d be done by 4. Then at 5 I was to pick it up to find out they needed to keep it. It was kept until June 27 being told a part that was back ordered would have to be ordered. Part came in Aug 1 and appointment made after calling the service department for Aug 6. I was told it’d be 2 hrs. Dropped it off at 8:30 and was told 3-4 hrs. Ended up needing to keep until the next day to test. I got a call the next day and and was told they didn’t have all the parts. No one told me this the day before. Car was kept for 10 days before able to pick up. It was a frustrating lack of communication and the run around.
8/16/2025
Curtis P. VERIFIED CUSTOMER
Jessica was stellar in her job performance. My issue is we had to pay a diagnostic fee even though we had your dealership fix the problem. That cost should have been waived when we decided to have the vehicle fixed there.
Regards,
Curtis P