He forgot to put the air cabin filter cover back on. I live 35 minutes away so the salesman Cain face timed me so I could put it back on myself
9/18/2025
Lynae M. VERIFIED CUSTOMER
He’s okay
9/18/2025
Marteen D. VERIFIED CUSTOMER
Welcome
9/18/2025
Stephanie H. VERIFIED CUSTOMER
The van was returned to me with no coolant. Didn’t realize it was missing coolant unit I was driving and it overheated. I had my daughter with me and it was so hot she was visually upset and red faced. It was already a frustrating situation, but to put my child in that position while I waited for my ride to turn around to come get us makes the situation even worse. There was no way to cool off and I felt helpless as she complained about being hot and not being able to do anything about it. This should
Have never happened. Yet this is the second time I have gotten my van back from this dealership with fluids not being replaced. There is a check in to make sure fluids are where they need to be. There should also be the same process when the vehicle is complete. I specifically asked if the fluids were good before I left and was assured they should be.
9/18/2025
Mary B. VERIFIED CUSTOMER
Once they got the part in, I was notified immediately and installed the next day
9/17/2025
Russell H. VERIFIED CUSTOMER
Took me in and got the job done.
9/17/2025
Sarah Ann. VERIFIED CUSTOMER
I know when I come to this Honda dealership that I can expect honest work with good results. You guys have served me well in the many times I have brought it in for service. Thank you!
9/17/2025
John D. VERIFIED CUSTOMER
Great experience, Jeremy was a professional. Appreciate the ease of doing business.
9/17/2025
Patricia B. VERIFIED CUSTOMER
Very polite, sweet girl!
9/17/2025
Charles L. VERIFIED CUSTOMER
Estimate should include shop fee and tax!!
9/17/2025
Maythel P. VERIFIED CUSTOMER
Very satisfied customer here 10 star ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
9/17/2025
Susan D. VERIFIED CUSTOMER
Thanks!!!
9/16/2025
Jeffrey F. VERIFIED CUSTOMER
Keep up the good work!!
9/15/2025
Tina S. VERIFIED CUSTOMER
Amazing service.
9/15/2025
Mary S. VERIFIED CUSTOMER
Very polite service quick service and friendly people. Thank you for this
9/15/2025
Gregory R. VERIFIED CUSTOMER
Took care of all problems and corrected the issue
9/15/2025
Justin M. VERIFIED CUSTOMER
The staff was very nice and helpful. They are hard workers and strive for customer satisfaction. Thanks Toyota!
9/15/2025
Breann M. VERIFIED CUSTOMER
I have never had any issues bringing my car here. Everyone at the check ins is always great, and typically never any issues once I get my car back. However today, they did not put my glove box back on properly after checking the cabin air filter. It was obvious that it did not close, and instead of fixing it, they just left it hanging open. I thought that was odd when I got my car back, so went to close it and it just kept popping right back open. I know something like that is not a big deal, but was something they could have redone so quickly. My husband fixed it once we got home, and it took him less than 5 minutes to take it back off and reattach it properly. Everything else was great today per usual, but something simple like that shouldn’t have been an oversight before giving my car back. I will continue to come back, it’s just frustrating, when it was something so simple like that.
9/15/2025
Terri R. VERIFIED CUSTOMER
Great job! I love that you offered me free maintenance & oil changes for the life of my lease! That’s a great incentive when purchasing a vehicle!!
9/13/2025
Sarah M. VERIFIED CUSTOMER
I already spoke with someone so don’t need to again. I understand why the Kokomo dealership said they could not honor my warranty since I bought my car through another Toyota dealership however, I do still think it’s crappy of Toyota in general to offer such warranty and not explain clearly it may not be honored at other dealerships. I do not fault Kokomo, they took the time to explain but I was not happy with how things went so said dissatisfied on the surgery. It has nothing to do with Kokomo Toyota dealership and everything to do with the dealership in Indianapolis I bought it from not explaining it this way when purchased.