Polite and professional service every time I service my vehicle.
12/20/2024
Harley C. VERIFIED CUSTOMER
Friendly, clearly explained the service needed, and made an appointment for another problem that needs to be fixed.
12/19/2024
Christina M. VERIFIED CUSTOMER
I appreciate the Alderman's Toyota service team.
12/19/2024
James R. VERIFIED CUSTOMER
Lisa is a great communicator and checked on my satisfaction at the end of the appointment. She is excellent.
12/19/2024
Shawn L. VERIFIED CUSTOMER
Job well done as always!
12/19/2024
Monica B. VERIFIED CUSTOMER
Derrick and Adrian were amazing as always. They treated me
Like I was the only client they had! Always professional kind and helpful. They kept me updated on my vehicle the entire time and made sure all my needs were met. Thank you both!
12/19/2024
Carol C. VERIFIED CUSTOMER
Lisa is very competent and friendly. She always remembers my name.
12/19/2024
Christopher B. VERIFIED CUSTOMER
Colby is great!
12/19/2024
**** N. VERIFIED CUSTOMER
Fast & thorough & friendly.
12/18/2024
Isabelle D. VERIFIED CUSTOMER
Good communication from initial service representative to manager of car detailing department
12/18/2024
Sherri F. VERIFIED CUSTOMER
Thank you for always being friendly and happy!!
12/18/2024
John P. VERIFIED CUSTOMER
Very satisfied with the timely & courteous service.
12/18/2024
Andrew J. VERIFIED CUSTOMER
Thank you
12/18/2024
Susan F. VERIFIED CUSTOMER
Zeb was great! Very responsive.
12/17/2024
Jean R. VERIFIED CUSTOMER
Todd is the greatest known him as long as I’ve been with Toyota
12/17/2024
Patrick D. VERIFIED CUSTOMER
Please reverse inflation. :-) I know it will not happen. I just had to say it.
12/17/2024
Lauren N. VERIFIED CUSTOMER
The one thing that would be great is if the staff would give you a time estimate when they check you in. I just needed a defective headlight replaced, and though I did come without an appointment, it took more than an hour to pop in a new bulb. This is a 5 minute job. If I had known it would take almost an hour and a half, I might have come back the next day instead. Thanks
12/17/2024
Eric A. VERIFIED CUSTOMER
Derek was great. Professional, personable, and he made sure I was informed.
12/17/2024
Gary G. VERIFIED CUSTOMER
Derek did an excellent job researching an issue I had with 2023 Corolla Cross. It turns out the issue didn't generate the codes in the vehicle's computer system. He researched and discovered that there was a national Toyota Technical Bulletin regarding the start and stop system during the wiper operation. The vehicle was repaired by reprogramming the stop and start ECM
12/17/2024
Yancy H. VERIFIED CUSTOMER
It was recommended to have my tires rotated. Sine then, since this morning, the truck now pulls left. I question if the rotation is a factor. The steering did not pull either way before the service this morning.