Absolutely fully satisfied with all aspects of the service.
1/8/2025
Company C. VERIFIED CUSTOMER
He was very through. He called me to remind me of my inspection coming up and he was going to take care of that for me. They gave me shuttle service and I love that they dropped off my car at my work.
1/8/2025
Cody D. VERIFIED CUSTOMER
I spent 6hrs waiting there. Originally told only 2hrs max, then learned my rear brakes needed to be replaced replaced. Wasn’t made aware that the mechanic would be going on lunch and so extra time this was going to take to replace my rear brakes was lengthened. Messaged back with my phone to ask about an update, but didn’t receive any new information until almost an hour after.
1/7/2025
Donella S. VERIFIED CUSTOMER
Derek is very pleasant
1/7/2025
Margaret M. VERIFIED CUSTOMER
Great as usual!
1/7/2025
Janet M. VERIFIED CUSTOMER
Thank you
1/4/2025
Kimberely S. VERIFIED CUSTOMER
Thank you
1/3/2025
Jeffrey D. VERIFIED CUSTOMER
Lisa is great. I’ve dealt with her quite a bit over the years and she is always courteous, professional and takes care of the customer and customer needs. She’s an asset.
1/3/2025
James R. VERIFIED CUSTOMER
No fault of Zeb’s but the side view mirror part was the wrong color and couldn’t be installed as replacement to broken mirror. This is the 2nd time there’s been a screw up with parts department. I live 30 miles away and it’s inconvenient to have to schedule another visit. Your parts staff could up their game and do a better job.
1/3/2025
Linda H. VERIFIED CUSTOMER
Everyone is very friendly and very helpful. And always answer questions for anything you want to know about your car.
1/2/2025
David S. VERIFIED CUSTOMER
I have no problem with the service that Lisa provided. She was courteous and tried to help the best that she could. However she was left out of the loop it seems with a temporary fix that could have been done for my warranty issue while I was waiting . The update that I was told would resolve my issue at the time of making this appointment has not yet been released by Toyota so I was told.
1/1/2025
Stephen D. VERIFIED CUSTOMER
My service provifers were courteous, but there were several gaps in communication wjich left me frustrated amd qiestioning the process.q
1/1/2025
Brandon S. VERIFIED CUSTOMER
Colby Moore was a super nice gentlemen ! I have been with Alderman’s for 10 years now leasing vehicles !
1/1/2025
Peter W. VERIFIED CUSTOMER
Derek was great! As is the whole alderman’s team!
1/1/2025
Jill M. VERIFIED CUSTOMER
Thanks!
1/1/2025
Timothy H. VERIFIED CUSTOMER
Always a good experience
1/1/2025
Gregory C. VERIFIED CUSTOMER
Zen and Todd are A++++
12/31/2024
Laurie B. VERIFIED CUSTOMER
Quick service and communication.
12/30/2024
Neil M. VERIFIED CUSTOMER
Thank you for taking us in do quickly and handling our problem. We have always trusted Toyota in the past and our service with you has only strengthend our confidence in Aldermans