I was very satisfied with Lisa as a Service Advisor.
5/13/2025
Beatriz V. VERIFIED CUSTOMER
Derick was an absolute pleasure to work with!
Courteous, professional and worked to make the customer feel valued and appreciated! Bravo!
5/13/2025
Brenda F. VERIFIED CUSTOMER
Very friendly people
5/13/2025
Ryan B. VERIFIED CUSTOMER
Jason was quick and too the point yet very friendly, listened to any concerns I had. Made note to tell me what services I was due for at my mileage but wasn’t pushy about it and gave me the information needed for when I schedule those services. The techs working on my truck were also quick and got me out of there fast. State Inspection, tire rotation, oil change and an alignment all in just about 1.75-2 hours. I’ve spent 3 or more at other places just getting tires swapped.
5/12/2025
Cathy S. VERIFIED CUSTOMER
Jason was very helpful! My rear light was fixed 30 minutes faster than promised, and then Jason drove with me over to the detail building so I could have a scratch buffed out. The detail folks did a wonderful job. I am very happy with my experience at Alderman’s Toyota!
5/12/2025
Beth H. VERIFIED CUSTOMER
Derek was great to work with, as usual. I really appreciated the great customer service and positive attitude. Thank you!
5/11/2025
Kloree P. VERIFIED CUSTOMER
I’m extremely happy with the service today!
5/10/2025
Tammy G. VERIFIED CUSTOMER
My son brought the Toyota Tacoma in today. My husband had phoned ahead about the tread wearing in a way it should not on tires we got not too long ago through the dealership. Please look at the report as well. Unfortunately, this was not addressed. The tires are not fine. We purchased the tire package when purchase of the truck. Please this really needed to be addressed. Thank you!
5/10/2025
Sarah D. VERIFIED CUSTOMER
Staff was very nice
Service excellent
5/10/2025
Robert A. VERIFIED CUSTOMER
Lisa was wonderful, as always. The service was performed by Josh, and was done in a timely manner and correctly. The service experience could not have been better.
5/10/2025
Paul M. VERIFIED CUSTOMER
Had an appointment for a simple oil change and tire rotation at 8 AM.
1 hour and 45 minutes in, at 9:45 AM I had to approach the desk to myself to find out that my car still wasn’t done. Only then did Lisa tell me my lug nuts were rusted and they had trouble removing them. I was told they were working on finding a solution. But it took another 20-25 minutes for Lisa to find out what that solution was.
If you need to let people wait because you run into a problem - you need to communicate that!
Honestly, if you’d just informed me and kept me updated on progress, I wouldn’t have been so upset. I drove out after 11 AM.
Pretty much ruined my day. Who has time for a three hour oil change?!
5/10/2025
Wendy M. VERIFIED CUSTOMER
Completely satisfied! Thank you!
5/9/2025
Susan H. VERIFIED CUSTOMER
Thank-you foryour thoughtful informative service!
5/9/2025
Rhona D. VERIFIED CUSTOMER
Zeb was great. Very efficient and friendly!
5/9/2025
Kelly C. VERIFIED CUSTOMER
Wonderful as always. I drive down from Burlington to get my car serviced by Aldermans as they are the best. Lisa and Todd always make sure it is a great experience
5/8/2025
William E. VERIFIED CUSTOMER
Derek is excellent in his position
5/8/2025
Timothy L. VERIFIED CUSTOMER
Great work, great dealership
5/8/2025
Wendy R. VERIFIED CUSTOMER
The service department at Alderman’s Toyota is the best!!