Don't understand about lug nuts swelling. To much to get them changed. Will have to find me a cheaper mechanic
11/25/2025
Katherine M. VERIFIED CUSTOMER
As always, the team at Alderman’s did a great job. Lisa was so friendly and helpful.
11/25/2025
Shannon P. VERIFIED CUSTOMER
First time back to Alderman since Feb '22 when I bought my truck. It was a good experience then and a great experience now interacting with the service dept and Zeb Washburn. I have been to dealerships more convenient to Lake Luzerne NY where I live but overall satisfaction is at Alderman. Zeb is great, keeping me informed and making recommendations that made sense to me. Even the time it took to do the service hit the mark. That has not happened anywhere else. I appreciate the service, communication, and feeling respected.
My plan is to make the 70 minute trip to this dealership for service because of Zeb's professionalism and what seems to be the overall standard of Alderman Toyota.
11/25/2025
Mike R. VERIFIED CUSTOMER
Derek was personable, knowledgeable, direct and communicative - all positive attributes.
11/23/2025
Dale G. VERIFIED CUSTOMER
Derek was very helpful. He came outside and showed me a setting on my Tacoma that I did not know I had very appreciative. hard to find employees that go above and beyond in today’s world it was definitely welcoming
11/22/2025
David C. VERIFIED CUSTOMER
Great place for service. Very professional and qualified people, timely service as well. David C
11/22/2025
Jonathan W. VERIFIED CUSTOMER
Zeb is always friendly and timely
11/22/2025
James K. VERIFIED CUSTOMER
Good job
11/22/2025
Rosemary L. VERIFIED CUSTOMER
Sam is great!
11/21/2025
Shawn S. VERIFIED CUSTOMER
Derek does a great job in communicating the issues and resolutions and offers. Thanks!
11/21/2025
Sharon F. VERIFIED CUSTOMER
Zeb is knowledgeable regarding my car service needs and timeframe for the service appointment. I am grateful for his courteous manner and helpful support.
11/21/2025
Sidnie A. VERIFIED CUSTOMER
Please send survey to my email address- you have it on file.
11/21/2025
Cody D. VERIFIED CUSTOMER
Was able to get in quick! Greatly appreciate it. Derek was kind and courteous.
11/21/2025
Christopher B. VERIFIED CUSTOMER
He was fantastic. I was late for my appointment but he got me in right away when I arrived. At the end of service I remembered that I meant to ask for replacement windshield wipers and he took care of it right away.
11/21/2025
Judith C. VERIFIED CUSTOMER
I feel it took a very long time to get my car back! Some things weren’t your fault but my car was there for a week! I hope it is all fixed now. Good thing I am retired and was able to get by without it . Customer service was good they tried to explain the whys and how comes to me.
11/21/2025
Christine Z. VERIFIED CUSTOMER
Thank you
11/21/2025
Michelle H. VERIFIED CUSTOMER
All good though I don’t think I requested to have the oil changed, it was just done last month.