Alderman's Toyota Auto Repair Service

Good

Wrong tires were mounted on my car.

Extremely professional and always keep me updated on the progress of my service call

I really was alarmed at the total which was just under $200, for an oil change. They changed two filters, not even sure if that really needed to be done but I find that to be very expensive and so may explore other options in the future. Personnel is great though.

Derek is very positive, knowledgeable, and professional!

Great service!

its a shitshow over there. first i scheduled my repair months in advance to allow you to get it right. i requested a similar car for a rental months in advance but was given a $100,000 electric chevy, which is useless for me. i cant drive to nyc on a battery, nor park that monster in nyc. when the repair was finally done, it was incomplete. i had to bring it back for you to finish the sensors, months later. insult to injury? i return the rental to be told i would have to pay $6 per gallon of gas used, but i only had to use gas in your rental because you screwed up the repair to begin with. i asked for the charge to be waived and i was told no. infuriating. so i went down the street and added 3 gallons to the car. you wasted over 10 hours of my life which should be billable at $150 per hour, which is my IT engineering rate. or i could have spent that time with friends and family, which is priceless time. your problem is, and always will be, heads you win, tails your customer loses. this will be your undoing. please dont reply with a robot cut and paste response, those are infuriating.

I am completely satisfied

Always satisfied at Aldermans!

Excellent and attentiveservice

My service person was great checking me in!! I haven’t seen him there before but he did a great job!! He was on the last cubical, closest to the garage area. Very kind and very thorough with his communication. My car is running great

Great communication and always cheerful and friendly. Great customer service

Fan making noise. Left on monday. Told it was fixed. Car sat in tuesday. Wednesday morning noise is back. Debris getting past cabin filter. Lisa told me there was nothing that could be done to avoid this reoccurring. Sounds like a design flaw to me as I have never had this occur in any ither vehicle I have owned in 45 years of driving. When I picked the car up, sooke with a young man in the service bay. He told me that there WAS something that could be done. Precisely what I asked Lisa about mesh, screen somehow blocking debris at intake. This will cost me over $300 to do. Frustrating that the first trip in didn’t fix the problem. More frustrated that Lisa in service bay was unaware of the potential fix. She was a bit abrasive on the phone when I used the words ‘design flaw’ . The only way any product is improved is finding flaws and fixing them. It should be noted that the cabin filter has been previously replaced due to debris/mice. Not once before was I told it could be avoided with the fix aldermans has. My car is only 2.5 years old. Dissatisfied that the problem had to continually occur before I finally talked to the right person… just by chance because he was working until 5 on Wednesday. My rav4 will be ‘fixed’. Mouse proof and intake screen on December 12th. Please ensure all services bay ( referring to where the car is dropped off) are aware if all services . Not to throw lisa under the bus- she also was a but condescending when i dropped the car off after I asked her to sit in the car to hear the sound. I have not had that occur with any other person there. From a woman to a woman was a but surprisingly and unnecessary. I don’t know a lot about cars- but I do know enough to recognize noises that should not be there. Happy to discuss this. ****-****-xxxx if it helps other customers ( and myself ) avoid similar situations.

Great attention to detail!

My car is leaking oil from under the front passenger side hood area. I think it’s highly likely a problem caused during my oil change last Friday.. I called to see if I could bring it in this morning (11/29), and at first was told the next available appointment was over a week out. Then told I could drop it off and someone would get to it, most likely, early next week. I’m trying to wrap my head around this. As short-handed as people may be these days, it still seems like terrible customer service, as the problem was likely caused in the shop. 15 minutes seems like a very short amount of time to lose a customer over.

I had an appointment for my car to get inspected and also scheduled an oil change. I can’t tell you how appreciative I was when I was told my car wasn’t due until April for an oil change. The honesty really made me respect Derick and Alderman’s Toyota. I hope this honesty doesn’t stop. Thank you

Great service as always, and competitive cost. Best Toyota dealership in VT.

Received excellent service during my recent visit

Personable, knowledgeable, Confident

Repairs are very expensive! I wasn't given the checklist.