Great service . Have been working with Vince for years and he never fails to provide exceptional customer service! It is really appreciated. You all do a great job . Thanks
1/30/2026
Michael K. VERIFIED CUSTOMER
Excellent service, from making the appointment to driving home. Keep up the good work!
1/30/2026
Jeanette R. VERIFIED CUSTOMER
Kristina Duvall went above and beyond to make sure that I had a great customer service experience. She’s a definite asset to Lexus.
1/30/2026
Mary W. VERIFIED CUSTOMER
Javier is the best!
1/30/2026
Carla S. VERIFIED CUSTOMER
I’ll be happy to give comments on my service!
1/30/2026
Erin E. VERIFIED CUSTOMER
Service consultant, Kristina fabulous and efficient. Explained everything in detail and getting servicing started was seamless. Picking my car up, another matter. I was advised to sit on the bench outside the service door and my car would be right out. I waited 15 min until the gentleman sitting next to me asked to see the papers I was holding( I thought he was a customer) because he was chatting with the staff. He yelled at someone about getting my car. Didn’t get up, yelled and kept visiting. I waited another 5-10 min. another man approached and asked for the paperwork again. He left, returned about 5 min later and said car was being moved to wash it. I went back inside. Same guy came and got me when car was ready, I opened the car door and smelled this noxious odor. It was really bad, someone had passed gas on delivering the car. I opened the doors and just waited for it to air out. Infuriating and rude!!!!!! I almost came back into the office because I was so pissed but instead I just paced around. How obnoxious can you be??? Do Better!!!
1/30/2026
Sara N. VERIFIED CUSTOMER
My first time at Lexus and it was an amazing experience. Staff was friendly and professional, thank you!
1/30/2026
Lynne G. VERIFIED CUSTOMER
Harry was very nice but just dropping off the car and getting loaner took over 30 minutes. I have just moved from Chicago and used McGrath Lexus for many years. The service department was much more user friendly
1/30/2026
Joan K. VERIFIED CUSTOMER
Excellent experience. Liked the 10 point inspection report I could read on my phone.
1/29/2026
Mark L. VERIFIED CUSTOMER
Christina is great she went over everything with options gave me a loaner.Kept me informed when the car was going to ready then when i picked it up she went over all the work .I have been in the service industry my whole life she is a keeper for your team
1/29/2026
Ruby B. VERIFIED CUSTOMER
Very courteous and efficient
1/29/2026
Bill R. VERIFIED CUSTOMER
Very helpful in explaining the new technology to us, the Uber drivers were very much appreciated I’d use them again seems to be easier than waiting thanks again to Justin for his service
1/29/2026
Romeo D. VERIFIED CUSTOMER
Excellent, overall service.
1/29/2026
Joseph B. VERIFIED CUSTOMER
I’m always treated well when I service my vehicle.
1/29/2026
Johnny A. VERIFIED CUSTOMER
Great service. Great representative. Spatial thanks to mr.V.Nazaryan.
1/28/2026
Corazon D. VERIFIED CUSTOMER
Excellent Service
1/28/2026
Alice S. VERIFIED CUSTOMER
I’ve been bringing my car since 2022 and I’m very happy everytime I had my service done but today, my appt was at 9:25am, I was there on time somehow my car isn’t ready not until past 4:30pm. It’s just a regular service, they did not change the oil because i had it last time , just tire rotation brake checkups and other, I wonder why it took 7hrs?
I asked Cristina why it took so long, she replied, because we’re busy. I should not bring in my car early if I have to wait that long.