Justin is an excellent listener and Craig the Service Director saw me waiting and was willing to help while Justin was busy with another client. Although we all wish dealership services could be cheaper, the business is run first class and all my issues and concerns were addressed by Justin in an prompt friendly visit.
2/4/2026
Sonya D. VERIFIED CUSTOMER
U guys are the best!! Thank u so much for all your hard work to keep me on the road!! ❤️
2/4/2026
Hilde H. VERIFIED CUSTOMER
When i arrived i told them i would be needing a ride to my job. Gave them the address & let them know if i could please have a scheduled pick up at 2pm at my address of work, they said yes, no problem (great). I get a call about 9:40am saying my car was ready for pick up and i let them know that i was at work and that i had a scheduled pick up at my work address, they said perfect. 1:50pm comes around and i get a call saying they were on their way for me (about 20 minutes out) turns out they drove to my home address and not to the address i provided them with. I was very upset as i needed to be somewhere at a specific time and the driver driving from my home address to my work address was going to be far too long of a wait. I called Lexus to express my concern and asked if a Lyft could be scheduled because i was running on a tight schedule. They scheduled a lyft but did not address my concern of no communication with the afternoon driver or the fact that this had happened to me. Very disappointed.
2/4/2026
Juan D. VERIFIED CUSTOMER
After speaking with a serviceman, notifying them I am here to pick up my car and letting them know who my Service Advisor is and leaving the courtesy service vehicle, I proceeded to wait in the client waiting area for around an hour with no communication from the staff. I decided to walk up to my Service Advisor and check to see if he knew I was there and waiting to pick up the vehicle. I was told that he had not been notified that I was waiting in the lobby. He was able to complete payment, paperwork, and request for my vehicle to be parked outside shortly after.
2/4/2026
Kayla N. VERIFIED CUSTOMER
Javier and Don Turner are so professional and excellent with guest services. I appreciate the amazing experience. Thank you
2/4/2026
Kristin F. VERIFIED CUSTOMER
Christina was great! Thank you for walking me through the process and keeping me updated along the way with my repair
2/4/2026
Jasmine C. VERIFIED CUSTOMER
Thank you for your service.
2/4/2026
Vanessa E. VERIFIED CUSTOMER
Excellent customer service
2/4/2026
Sean W. VERIFIED CUSTOMER
Working with Kay was outstanding. Everyone i dealt with was good
2/3/2026
Jack S. VERIFIED CUSTOMER
It took too ling
2/3/2026
Raisa W. VERIFIED CUSTOMER
Yes, I really do like the way I’m always being treated by everyone and I’m always looking forward for my next visit.
2/3/2026
Victor G. VERIFIED CUSTOMER
My tough is that representatives and technicians must be in one accord. By phone i received a yes for only oil change (17,000). Inside the guy who got my paperwork said.... we cannot do oil change only, you must to go over the 20,000 miles service.
I was not prepared for that and I have to reschedule my appointment.
2/3/2026
Brandie R. VERIFIED CUSTOMER
Service was easy and comfortable while waiting
2/3/2026
Mckinley C. VERIFIED CUSTOMER
Excellent support by a talented and dedicated team. Service was exceptional as a 35 year retired military leader I’ve not seen any better. Continue to put customer first and your business will continue to to be successful
2/1/2026
Ashliegh J. VERIFIED CUSTOMER
I will personally be requesting my service rep Vahan for all future service appointments. He is knowledgeable and friendly, got me going as soon as I arrived (which was 10 minutes earlier than my scheduled appointment this morning,) and he follows up as asked. Most importantly, I find him to be trustworthy. I am satisfied as a whole and love my car, but truly I feel that he takes great care of me as a customer and I appreciate that.
2/1/2026
Stan N. VERIFIED CUSTOMER
Very timely, efficient, and professional service and communications with the service dept team, with special recognition to Henry as the lead representative and service coordinator!!
1/31/2026
John M. VERIFIED CUSTOMER
Joel and his team always provide outstanding professional service! We have been a long term customers for many years!! John and Stella Mack
1/31/2026
Char'Dae C. VERIFIED CUSTOMER
Lexus customer for life
1/31/2026
Kariym A. VERIFIED CUSTOMER
Car felt brand new after alignment. Enjoy the videos of my Lexus being serviced, which makes it easier to understand status of my vehicle.
1/31/2026
Jerriet M. VERIFIED CUSTOMER
Efficient and courteous service! Joel was professional and insightful with his review of the service performed. Thx!