I greatly appreciated her excellent care and compassion, as well as her desire to educate me about my car and your service of it. I especially felt she went above and beyond in helping me be able to prioritize your treatment plan for my car so that I can get all parts of it done financially and in time for safety as well.
4/29/2026
Brooke K. VERIFIED CUSTOMER
I scheduled my appointment online, then spoke to a manager about the service, and when I arrived, I was told the shop may not be able to get the service done the day of the appointment. They were able to get it done and I was very grateful/ relieved. I have not seen the inspection report yet for my vehicle, but I believe one was done. Perhaps I missed it in my email? I would like to see any inspection report/ recommendations. Thank you!!
4/28/2026
Kevin K. VERIFIED CUSTOMER
I was getting my tires rotated at the 15k mi interval. Usually this service takes an hour, which is ridiculous, but I have become accustomed to that. When I pulled in the service advisor told me that it would be two hours, which is unacceptable. I drove 25 miles to have my service done on my 2024 RAV4. It’s not the service advisor‘s fault. I expressed my displeasure to the drive manager and he said they were hiring to text the next day, which of course didn’t help me at all. I said why couldn’t you call people who are scheduled for service today and let them know that it would be a two hour wait? I know why. Your dealership doesn’t want the lost revenue. Once my 24,000 mile warranty service has expired, I will look for other places to have my service done. I’ve driven Toyotas for over 30 years and I’ve never run into such poor customer service as I did yesterday.
4/28/2026
Sarah B. VERIFIED CUSTOMER
So kind and efficient! Thanks Daniela
4/28/2026
Lorinda L. VERIFIED CUSTOMER
Scott is excellent at customer service! He answers all questions promptly and professionally. He is a huge asset to your service department.
4/28/2026
Daniel R. VERIFIED CUSTOMER
I received great service and daniela was super helpful
4/28/2026
William D. VERIFIED CUSTOMER
All good.
4/28/2026
Karen D. VERIFIED CUSTOMER
Great customer service!
4/26/2026
Kaira C. VERIFIED CUSTOMER
They are all very kind, attentive, and patient—despite the fact that we speak different languages.
4/26/2026
Leila M. VERIFIED CUSTOMER
Strather Shawn was personally involved in every aspect of support. He leaned forward to find solutions and implement them. He is the example to be emulated by every service employee. Our experience is the standard and why we will continue to be Toyota customers. Thank you.
4/26/2026
Marie C. VERIFIED CUSTOMER
Charles was wonderful to work with. He made the whole experience great.
4/25/2026
Particia P. VERIFIED CUSTOMER
Charles was wonderful!!
4/25/2026
Michael C. VERIFIED CUSTOMER
I’ll be back.
4/25/2026
Nicholas S. VERIFIED CUSTOMER
Ashley was great, no problem at all with her. However, it should not take over two hours for an oil change and tire rotation. I had an 11:15 AM appointment and did not leave until 1:20. Seems like you are booking too many appointments at the same time…
4/25/2026
Drake H. VERIFIED CUSTOMER
My coolant overflow was way over full when I went to pick it up, the coolant looks like there is lots of debris in it aswell. I haven’t drove the car since and haven’t lost any coolant. overall I liked the people I dealt with and I think the work was done the right way, Jim even put a discount on for me but I am definitely worried about the state of the coolant considering how much extra $ it was to have it flushed and put right to level.
4/25/2026
Ron D. VERIFIED CUSTOMER
Daniela took great care of me! Thank you!
4/24/2026
Dj S. VERIFIED CUSTOMER
Excellent customer service by Jim!
4/24/2026
Shirley B. VERIFIED CUSTOMER
Scott always takes care of me. I trust him with all my 2005 Toyota problems when needed. Thank you Scott.
4/24/2026
Kwame S. VERIFIED CUSTOMER
I was very satisfied with the job done. The advisor, Mr. Charles was on top of his job. He delivered a good service to me.