Baxter Toyota of La Vista Auto Repair Service

Not a big deal but I had to adjust my tire pressure after my 5000 mile inspection visit. One tire was 48psi, one was 41psi and the other two were at 40. When I went in they were all at 36psi from when I bought the truck. Not a big deal just dont understand how they were inflated to different levels. Again not a big deal, just wanted you to know. Thanks

First, I want to express my satisfaction that your team successfully diagnosed and repaired the issue stemming from the mouse chew on the wires. I appreciate your expertise in resolving this specific problem. However, I was significantly inconvenienced and frustrated by the inconsistent communication regarding the repair timeline. I was initially informed that the repair would be completed by the next day, and based on this assurance, I made arrangements that unfortunately inconvenienced several other people. Then, on the day the repair was scheduled, I was notified that a necessary part was delayed, pushing the completion back further. The communication continued to shift, with subsequent updates indicating it would probably be finished on Friday, before finally being completed today, Thursday. This lack of a clear and consistent timeline, particularly the last-minute notifications of delays, caused considerable disruption and wasted time for those who had adjusted their schedules to assist me. While I understand that unforeseen issues like part delays can occur, the continuous shifting of the expected completion date made it very difficult to plan and created unnecessary stress. Despite these communication challenges, I am ultimately pleased that my vehicle is now fixed. I hope you will consider this feedback to improve your communication processes, especially concerning parts availability and providing more accurate and timely updates on repair timelines. Chris

Davis Dawson was awesome. He was kind and considerate and I would recommend him.

The gentleman that checked me in for the oil change knew I was on time constraints instead of an hour and a half. He got me out of there in 45 minutes. He was very helpful and very kind. I know many places are understaffed. Hopefully you will get more like him in the future. I’ve always been pleased with the treatment I’ve received at Baxter Toyota.

It was a seamless experience

This was an amazing experience! We will drive 3 hours to Omaha to have Baxter service our vehicles again!

Appreciate being able to get in so quickly today. Nuck was very kind.

Everyone was very professional and informative

Nick was very pleasant.

Everything is always great!

You certainly know how to make your customers happy. The service is the Best!

Ethan did a great job communicating and advocating for the warranty work for the cover.

Professional and friendly

Great service!

Again best service yet

Ethan kept me updated on the progress of the repair and answered all my questions.

Thanks for great service. Got me right in to address an urgent issue and handled it quickly. Appreciate it!

Nate was great ????

I said it last time and I will say it again- Davis is a very kind and helpful person. I was nearly 30 minutes late to my appointment due to the construction that closed off the Giles Road exit to the dealership and let’s face it I was also running a little behind leaving work as well. I was feeling stressed with being late as I am usually punctual and David greeted me as soon as I pulled my car in the garage and made things really easy. I was able to sit and relax while the team worked on my car so I can get back on the road with peace of mind it’s running smoothly. Every time I go into the dealership I’m glad I purchased my vehicle there and reminded that I made the right choice.

Jonathon was soo very nice, professional and personable. He’s a wonderful, gracious young man!!! Keep him working for you.