Baxter Toyota of La Vista Auto Repair Service

Davis was very professional—-A+

Very Efficient & accommodative service.

Overall, I was very satisfied, but I thought that two hours was a little long for an oil change. I know they also tightened some bolt that was a recall item, but I don’t think that should’ve taken long either. My appointment was at 8 o’clock and I did not leave until almost 10.

I would appreciate a call. I left a message with my service advisor who helped me today, but he never called me back. Not real happy with that. Thank you, Mollie H

Friendly

Ethan is great to work with. I would not work with anyone else at Baxter Toyota. Thanks Ethan.

Excellent service. They had looked into all the issues I was concerned about my car and I am completely satisfied. No more taking my car to another car service.

Davis and Keith are amazing. Great people to work with!

Quick and friendly service.

Not a big deal but I had to adjust my tire pressure after my 5000 mile inspection visit. One tire was 48psi, one was 41psi and the other two were at 40. When I went in they were all at 36psi from when I bought the truck. Not a big deal just dont understand how they were inflated to different levels. Again not a big deal, just wanted you to know. Thanks

First, I want to express my satisfaction that your team successfully diagnosed and repaired the issue stemming from the mouse chew on the wires. I appreciate your expertise in resolving this specific problem. However, I was significantly inconvenienced and frustrated by the inconsistent communication regarding the repair timeline. I was initially informed that the repair would be completed by the next day, and based on this assurance, I made arrangements that unfortunately inconvenienced several other people. Then, on the day the repair was scheduled, I was notified that a necessary part was delayed, pushing the completion back further. The communication continued to shift, with subsequent updates indicating it would probably be finished on Friday, before finally being completed today, Thursday. This lack of a clear and consistent timeline, particularly the last-minute notifications of delays, caused considerable disruption and wasted time for those who had adjusted their schedules to assist me. While I understand that unforeseen issues like part delays can occur, the continuous shifting of the expected completion date made it very difficult to plan and created unnecessary stress. Despite these communication challenges, I am ultimately pleased that my vehicle is now fixed. I hope you will consider this feedback to improve your communication processes, especially concerning parts availability and providing more accurate and timely updates on repair timelines. Chris

Davis Dawson was awesome. He was kind and considerate and I would recommend him.

The gentleman that checked me in for the oil change knew I was on time constraints instead of an hour and a half. He got me out of there in 45 minutes. He was very helpful and very kind. I know many places are understaffed. Hopefully you will get more like him in the future. I’ve always been pleased with the treatment I’ve received at Baxter Toyota.

It was a seamless experience

This was an amazing experience! We will drive 3 hours to Omaha to have Baxter service our vehicles again!

Appreciate being able to get in so quickly today. Nuck was very kind.

Everyone was very professional and informative

Nick was very pleasant.

Everything is always great!

You certainly know how to make your customers happy. The service is the Best!