Nate was terrific and I really appreciate him going above and beyond to open a ticket with Toyota on an issue with my rims peeling and the van is less than 2yrs old. Great customer service from Nate, Sicilia and my Baxter Toyota family!
10/22/2025
Cathryn B. VERIFIED CUSTOMER
Great experience!
10/22/2025
Ann D. VERIFIED CUSTOMER
Ethan was very polite and kind. He helped me with some technical issues and set up issues I had after getting my new phone.
10/22/2025
Kenneth B. VERIFIED CUSTOMER
Great communication by Ethan
10/22/2025
Vanessa W. VERIFIED CUSTOMER
I always receive excellent customer service from the Baxter Toyota team!
Ethan and Dan went above and beyond for me today!
Vanessa
10/22/2025
Td J. VERIFIED CUSTOMER
Nick was great, this team always takes care of my vehicle.
10/22/2025
William N. VERIFIED CUSTOMER
Victor was very professional and politely. Waiting area is clean and comfortable. Service was completed in a timely manner
10/21/2025
Sheryl W. VERIFIED CUSTOMER
Nick was great…explaining everything to me. I assume oil change,etc was good. My only “beef”: my car was spotless when I arrived. I’d worked for 2 hrs the prior day to hand wash & detail my car! There was NO reason to “run it thru your “wash system”! Then left it WET!!!!!
10/21/2025
Cara S. VERIFIED CUSTOMER
Victor was very helpful, polite, good to work with. He explained car needs well, all of my questions were answered :)
10/21/2025
Nicole W. VERIFIED CUSTOMER
It would be nice if the car was returned with the lights setting back on as it was when I brought it. I am not familiar with Toyota and wasn’t sure how to return the lights to the setting it’s been on. Normally when I get in the headlights are automatic. Tonight when I got in it, I was driving and realized the lights weren’t on and had to pull over to figure it out.
10/21/2025
Michael R. VERIFIED CUSTOMER
Ethan does a good job communicating between the technicians and the customer.
10/21/2025
Thomas C. VERIFIED CUSTOMER
Victor was easy to work with and communicated well.
10/21/2025
Sheila J. VERIFIED CUSTOMER
Excellent customer service
10/19/2025
Nora A. VERIFIED CUSTOMER
Good service. Friendly staff
10/19/2025
Kassidy O. VERIFIED CUSTOMER
Mr. Dawson was very courteous and helpful.
10/19/2025
Alison D. VERIFIED CUSTOMER
Gabe did a great job with my car wash. Great kid.
10/19/2025
Alex R. VERIFIED CUSTOMER
Ethan is always extremely knowledgeable and very helpful. Thank you, Ethan!
10/18/2025
David F. VERIFIED CUSTOMER
Had two specific issues I wanted to get fixed. One they couldn't figure it out, the other was a busted shell of mirror that I was told by a previous service manager & mechanic to just order the outer shell from parts and service will just pop it back on. They up charged and wanted to fix the entire mirror. When we declined bc of price and confusion on why, they "taped" the back shell of the side mirror back on w painters tape. AND, didn't even put it back together correctly so that the broken shell pieces fit snuggly together and not let rain in. It was VERY disappointing. I've been bringing my cats there for a couple years and service mangerers (Chance) were great to work with and went above and beyond to help. I just don't feel that recently (last couple times). I might not be back and look at different Toyota dealerships. It just should be more personalized, rewarding loyalty, and offering up alternative money saving alternatives. It just felt cold, and well, you don't want to pay extra, so we'll just slap it back together and worry about it getting wet. I had it taped, secure, and sealed from many wetness getting in. They just didn't care. Kind of bummed. Thank you