I did not have my vehicle washed after the service was completed as was promised.
11/5/2025
Stephanie F. VERIFIED CUSTOMER
Ethan did great. Gave me information in a timely manner. He was polite and helpful!
11/5/2025
Ron L. VERIFIED CUSTOMER
Your video shown the edge of the air filter but you say it needs replacement.
Then you show me the drivers side of my vehicle, for what purpose???
Then the video stopped working.
The charge was $110 for my oil change that was covered by my mainenace agreement. Something that should have been checked!!!
Not impressed. You have done better in the past!
11/5/2025
Shari H. VERIFIED CUSTOMER
I have never been to a place that did not waive the diagnostic fee as long as you had the work done. And in this case, the diagnostic fee was just as much is the procedure.
11/5/2025
Cameron W. VERIFIED CUSTOMER
I had to pay for an oil change. My Toyota care expired in August. I was told last time I brought it in for an oil change that it would not be covered because it was not at a 10,000 mile interval. So when it got to 10,000 I bring it in and I have to pay. Then when I get in my truck to leave the sticker for the next oil change is at 5,000 miles. I have purchased a 24 Crown and leased a 23 Tundra. I will not buy another Toyota vehicle. When my lease expires I will be in a different manufacturers vehicle because of trickery played by the service department. I will not return to the dealership except for warranty work going forward. I will not spend my hard earned money when I had to pay $111 for an oil change that should have been covered by Toyota care.
11/5/2025
Steven P. VERIFIED CUSTOMER
Thank you,Victor!
11/5/2025
KRYSTEN K. VERIFIED CUSTOMER
He was outstanding! The guy that worked on my car did not determine the problem. In fact he said it was normal. I was not happy. Danny listened to me and went above and beyond. The guy that wrote there was nothing wrong with it is a TWIT!
11/5/2025
Gary K. VERIFIED CUSTOMER
Nate did a great job!
Just a fyi the uber driver who was nice, could not speak a word of English.
11/5/2025
Alberto J. VERIFIED CUSTOMER
Excellent..!
11/5/2025
Lynn P. VERIFIED CUSTOMER
Always enjoy the quick response entering the service area and the quick turnaround of the maintenance.
11/5/2025
John M. VERIFIED CUSTOMER
I brought my 2004 Toyota Highlander in for an Oil change and a tire rotation. I noticed when I got my car back that the antenna was gone. So I watched the video when they first chrck my car in and you can slowly watch the video and see an antenna on my car. By the time I recieved my car, the antenna was gone. So I’m not super happy about that as I don’t know where it went and would like transparency if something broke it.
11/4/2025
Scott K. VERIFIED CUSTOMER
A fantastic professional. Handled all the questions I had and gave straight forward recommendations. I will continue to bring my 4 Runner to Baxter as a result of hires like Ethan. Thanks. God bless.
11/4/2025
Stacy H. VERIFIED CUSTOMER
Nick was very polite, friendly and knowledgeable! Thank you for a wonderful job!
11/4/2025
Merling T. VERIFIED CUSTOMER
Thank you for the good work
11/4/2025
Timothy C. VERIFIED CUSTOMER
Outstanding and fast!
11/4/2025
Ron V. VERIFIED CUSTOMER
Danny was an excellent service advisor. Technicians did a great job servicing my vehicle
11/4/2025
Jeffrey A. VERIFIED CUSTOMER
I hope you got my first match if you didn’t text me at ****-****-xxxx I will call you right back. My phone does not take incoming calls if it doesn’t know worse from.
11/4/2025
Michelle K. VERIFIED CUSTOMER
I had a 9am appointment and was there for 2 and a half hours just for an inspection my car. I had nothing fixed.
11/4/2025
JO G. VERIFIED CUSTOMER
Always a positive experience with Nate and the Baxter team!