Baxter Toyota of La Vista Auto Repair Service

Initial services that were agreed to be done were oil and filter change and a tire rotation and basic diagnostic and multi point inspection. Call received prior to this appt. recommended doing a brake fluid exchange which we agreed to as well. After the initial review on my car, there were 2 new found issues which were a BG 4x4 service (we have a 2 wheel drive car not a 4 wheel drive) for $325.34 and a 4 wheel alignment for $129.98. This would have resulted an overall REVISED BILL of $729.00. I talked to Nick and the mechanic and they said it was not necessary to do these 2 add’l items this same day just wanted to let us know what they found. I asked them when my car would be scheduled for its next servicing and they said in another 5,000 miles (just short of 58,000) so we could address these at the next review. We agreed to wait and my husband and I would decide when to handle. Car was finished and a girl checked me out - paid bill which was $273.54 and she gave me my paperwork. I never saw Nick anymore beyond the initial review of my car. When I got home, a water pump issue had been added as an found issue which was priced at $705.38. I never had this item on my initial review on my phone or in any discussions with Nick and the mechanic. We found out about the water pump when I got home and we were totally blind sided by this unknown addition. This resulted in an revised total final price of almost $1,200. My husband and I didn’t appreciate how this expensive item seemed to be added after discussions with your staff and nothing being said with this revised item not being noted at checkout and the way we discovered this water pump item. My husband and I are extremely unhappy with how we found out about this added water pump addition and are determining what to do next. Debi Webber

I enjoy the personal service, the information received via text message, the attractive and comfortable facilities, and the coffee is good. Nick did a great job of making me feel like a valued customer.

Excellent service.

Thanks for taking care of what needs to be done to my tundra.

My experiences with Baxter day of were good. Had a great deal of difficulty getting help over the phone. No one answering phone calls, etc.

Yes

He patiently answered all my questions in a clear manner which I greatly appreciated.

He did a great job keeping me informed throughout the process. It was appreciated.

Thank you for taking care of my car

Was very satisfied, help was sent as soon as possible and a backup vehicle was ready as soon as I arrived at the dealership. Though a hectic period in time with a new baby, you made every efforts to make myself and my baby back on our way. Thank you

Was quickly scheduled and very pleasant service person!

Woodhouse Ford Plattsmouth indicated this vehicle was in great condition. Should have advised that the vehicle has oil leaks that will be very expensive to repair. After 6 months of ownership with only about 2000 miles added to the vehicle I should not be experiencing these repairs. If advised, would not have purchased the vehicle.

I really appreciate having nice work spaces and good coffee choices while I wait for repairs. Thank you for helping me to stay productive !!!

Appreciated the personal notification of progress my car. Plus the technician checking work requested against what was actually needed ….

All of our vehicles are from your dealership. We are always pleased with your service.

No issues.

Nate was great and listened to my questions and concerns.

Great staff. Thx.

Nate was very efficient and was attentive to what I needed. My vehicle was finished in the time frame he gave me. Nate has great customer skills and I would be pleased to work with him again.

The glove box shelf was left out sitting on the center console and the low tire pressure light was still on. I realize the light still might go off tomorrow if they did add air.