Baxter Toyota of La Vista Auto Repair Service

When I went to schedule my oil change, the online process was super easy. In fact, the system had all my information and my car’s information tied to my phone number. The check in process was smooth and I was kept informed over text of the status of my vehicle. I purchased this used car from Baxter at 65,000 miles and this was my first time getting an oil change at the dealership. I was surprised when I got the service report laying out all of these 70,000 mile services that needed to happen. I pulled the car fax I got at the time of purchase and compared what was on the service list with what the car fax said was done at the time I purchased this car. A good portion of these services had already been completed before it got put on the lot as part of Baxter’s certified pre-owned inspection. It got ironed out fine in the end, and the rep apologized for the mixup. He agreed that those services were unnecessary for my vehicle based on its history and was very apologetic. However, it was super frustrating to be sent an estimate for almost $1000 worth of work when in reality it really only needed the oil change and tire rotation. I’m not sure if the history of my car was ever checked before they sent me the service list or if there was a miss in communication, but it made me lose a bit of confidence in Baxter.

Really good service advisor

Friendly, professional and informative

I had asked for the front wipers to be replaced and declined the back one. After leaving the dealership I noticed it was replaced anyway and charged to me.

Friendly service, great experience

I have a new truck Please don’t ask me if I want to buy another. That’s annoying!!!

You guys are great

Good work and fast.

I was planning on spending most of the day for the service department to complete the recall repair. The service department was down in 4 hours and I was on my way home. Thank you

Nick Smith did just fine. However the horrific XM radio cutting out issue persists with A 50% fail rate on an eight hour trip (last 4 hours constantly cutting out).

Davis was excellent to deal with.

Very nice that Toyota provides this service. Nice to know everything is good with our vehicle. We were also able to ask a tech guy some questions regarding the accessories available via the computer. We now feel we are getting the most out of our Rav 4! Thank you!

Everyone that I delt with was very professional and pleasant to work with, thank you very much.

Easy, quick service appointment

Very professional staff and Ethan was very nice to work with and talk to about the services.

You guys are great. I intend to bring my Toyota to you for all of servicing needs.

I was very happy with the entire process. Juanita was very helpful and knowledgable.

Always kept me informed as service was provided. Courtesy was provided by all involved. You had no surprises when work was completed exactly the way it should be. Hope it never changes.

Good communication fast service

Great job today. Another smooth service appointment