Baxter Toyota of Lincoln Auto Repair Service

The young lady that checked me in was very professional & friendly.

I dropped my car off a little before 9 AM. I was told that it would take approximately 2 hours for my service to be completed. At 3 hours I called to check on my car and was not able to talk to Michael. I called the Baxter Toyota number and after talking to whoever answered the phone in the service department I was forwarded to Michael's voice mail. I left a message. it took me six calls before I was told that my car was done at a little after 3 in the afternoon. Michael never returned my call.

Very good service.

It was not a good experience today. I came because my tire kept going low. They could repair the tire so instead of repairing they just gave me my car back without a solution. After the fact I was able to request a second appointment and tire replacement options for the bad tire. I feel that if I had need notified sooner I could have just replaced the tire this round instead of now having to come all the way back next week and having to leave work early again. The rep was nice, but over all the purpose of today’s service didn’t get resolved.

When I receive my truckback and got back home, I noticed oil smearedon the passenger seat, there was fingerprints of oil on my hood of my truck on the chrome. And I checked my cabin air filter, and there was still debris and leaves on it after he pulled it out he stuck it back in instead of blowing it off with an air hose,and cleaning it. i’ve never seen anything like this. especially when I brought up the problem from the last time I was there March 11. what I don’t understand why would the guy stick the cabin air filter back in dirty? I’ve been there enough times to see that the guys always blowed with an air hose and stuck it back in. Was it because I didn’t replace it with a new one? There was nothing wrong with the cabin air filter that it needed to be replaced. It just had a few leaves and some debris. But the schmuck was too lazy to do his job correctly, in fact he needs to be fired if that’s the case. I do have pictures of the smudge marks and oil on my engine hood. I had to take Dawn dish soap to wipe off my leather seat. It was like a handprint. I don’t understand why he would take a picture of my cabin air filter and not clean it before you put it back in. Was it because I didn’t buy a new one.? This guy had no business working on anybody’s car if that’s the way he treats a $70,000 vehicle. Unbelievable worst day of my life. I’m still pissed off and it’s 915 at night.

Excellent service

Ty was very courteous when we brought our Tundra in for service. His customer service was excellent!!

I had a front grill replaced due damage upon purchase of the vehicle and the sensor was not calibrated correctly so my front impact sensor and cruise control are not working. I have to bring the vehicle back tomorrow to have it fixed, again.

Stephanie explained things well, drivers to and from work were on time and pleasant. Pleased with the results finding things that needed to be done and had explanation and options of what I wanted to be done.

I can always trust my 2017 RAV4 with Erin and her team. They are the reason why I continue to take my vehicle to Baxter Toyota. I know any repair I need will be done correctly and fairly.

Baxter always does a great job.

I came in Saturday Dec 6th at 11:45am for an appointment. I needed to take care of the oil and tire rotation. I sat for about 45 minutes and it seemed like it was done quicker than previous times. I did not get the real time updates like usual. So it all seemed a bit weird to me. Afterwards I took the car home, i smelled some oil burning, which I think is fine if a little oil was spilled. Smelled it again Sunday and didn't think much of it. On Monday morning I went to work and on the drive car displays a message saying "add or replace engine oil". I was alarmed. So I checked the oil and it was at it's lowest level and added a quart and drove back to you guys. Whatever happened on Saturday it wasn't done correctly and could've caused Catastrophic damage to the motor. Was told as I left on Saturday to come back and pay Monday which was a total red flag. There's no leaks. Stephanie could've just said we don't have the parts and to come back. On Monday she got the oil change done and Tires were never rotated.

Good service

Welcome

Yes, thank you

Things are getting very expensive time to return to home service. Not your fault.

The maintenance required light was not reset and is still on, also my tire light was on and no one inquired about it.

Thanks!

Justin picked up on a minor recall item while I was just expecting regular service. One item unrelated to Justin’s performance: I was going to be charged for this service until I remembered that I prepaid for service when I purchased my used Highlander. Shouldn’t there be something in your records to alert advisors like Justin that regular service is prepaid?

Friendly, informative, timely!