I came in for a 5000 mile Service on a new 2025 Camry XLE. When I checked in, I told them the low tire pressure light was on and was informed that the Service tax would check them. When I picked up the vehicle, the tire pressure light was off. Within a day the tire pressure light came back on and the tires were reading 29 psi and 30 psi. I wonder if the tire pressure was indeed checked on the tires, and the tires were filled. It seems like tires with 5000 miles on them should not lose 5–6 PSI in one day.
Additionally, when I checked in, I asked for a car wash and was told that the car wash closed at 5 PM and likely would not be time to get that done. My appointment was scheduled for 4:30 PM. This is the first time I have been told over the years that a car wash could not be done and that the car wash closed at 5 PM. I have serviced our Highlander multiple times at 4:30 PM and always was able to get a car wash. I was disappointed that the car did not get washed.
11/26/2025
Thomas S. VERIFIED CUSTOMER
Baxter always goes above and beyond in service!
11/26/2025
James D. VERIFIED CUSTOMER
Great service
11/26/2025
Richard H. VERIFIED CUSTOMER
Very professional.
11/26/2025
Michael P. VERIFIED CUSTOMER
Ty did a fantastic job.
11/26/2025
Steve D. VERIFIED CUSTOMER
Ok
11/26/2025
Mike W. VERIFIED CUSTOMER
It’s just a great place to have your vehicle serviced.
11/26/2025
Timothy S. VERIFIED CUSTOMER
Mike was very helpful and welcoming!
11/26/2025
Gary K. VERIFIED CUSTOMER
Great folks
11/26/2025
Meriel D. VERIFIED CUSTOMER
Stephane knows her JOB very well explained every thing
11/26/2025
Lorraine C. VERIFIED CUSTOMER
Done when they promised—great service!
11/25/2025
Donald L. VERIFIED CUSTOMER
Service was completed on a time along with a recall.
11/25/2025
Thomas K. VERIFIED CUSTOMER
I love when Stephanie is there she is so bubbly, she is so helpful with product needs and information. I love working with her on my vehicle maintance. She makes going to toyota fun and I actually always hope she is working because I know she will help with questions and any other questions I have. She is way more helpful than any of your other service agents. I would prefer anytime I am coming in for maintance service that my agent be Stephanie. Going forward I may only book when she is going to be there. Stephanie is outstanding with her customer service skills and her knowledge. I always feel like she is there to help me. Thank You Stephanie! ????
11/25/2025
Dennis A. VERIFIED CUSTOMER
Very efficient in completing the vehicle service and appreciate recommendations for upcoming maintenance.
11/25/2025
Scott F. VERIFIED CUSTOMER
I appreciate Erin's can do attitude and flexibility. She also did an excellent job communicating where my vehicle was at in the process and when it was done.
11/25/2025
Kenneth G. VERIFIED CUSTOMER
Competent friendly staff
11/25/2025
Daniel B. VERIFIED CUSTOMER
Professional, courteous knowledgeable and responsive to requests appreciated you commitment to my time constraints.
11/25/2025
Daniel P. VERIFIED CUSTOMER
Micheal very helpful and give us information about our car we were unaware of with helpful hints on the care of our car.