Baxter Toyota of Lincoln Auto Repair Service

Jared always takes good care of me and my vehicle when I come in. I trust him!

An Estimated time to complete would be nice when I drop off the vehicle, otherwise I am very satisfied with my experience

Ty was very respectful and nice person to deal with.

Great service. Great experience.

Thumbs up !!!!!

Always a great customer support from stephani

Fast service

Great customer service. Quick and efficient.

Everything looks good for now

Stephanie is awesome!

Always appreciate the service.

Did great

Great costumer service

Michael was exemplary in customer service and professional. I was treated terribly at Corwin Toyota in fact so horribly I would like someone to call me and let me know how I can file a complaint with Toyota Corporate. Scott K

I had a 12:00 appt, pulled in and usually someone comes greet me and go over scope and get my keys. Today, nothing, I waited and still no one came so I decided to go find someone to help me. Walked through the doors and still no help from anyone, approached a salesman behind desk and told him why I was here and he took my info and proceeded to waiting room. 15-20 min later got text about my vehicle, approved some additional work to be done on the car and requested someone to come talk to me about new tires they suggested. Wanted to know why the set of tires that I purchased less than 2 years ago with supposedly 85k warranty needs to be replaced after only driven 50k or less miles ….sales person provided lingo about your number system and recommendations on when to replace..etc. to be honest, I feel like I was just giving a line to make me go away. I did not approve new tires and will be going somewhere else. I have always trusted this location for ALL my car needs but my interactions today with a number of personnel left me with a bitter taste. On top of all this, I must have waited over an hour now for my car to be done only for someone to come and tell me that they will need 2-3 hours to do the new brakes. He gave me the choice to stay and wait or the shuttle can take me wherever. OMG. I have work to get back to and pick up my daughter from school, someone should have told me so I can either bring the car back another day or make other arrangements. Again this is the first time I have ever experienced such disappointment in the 6-7years that I have taken my car here. Sorry for the long but just need to vent

It was an all around pleasure working with Michael. He informed me of all my recalls and when those would be available.

Jared kept me informed of my vehicle's status and answered all of my questions. He was also kind and sympathetic with the high cost of having such repairs done.

I'm not happy with the customer service this lady is rude. I pay a premium price to get my car fixed here and you would think that it would come with decent customer service but it didn't. If there was another Toyota in Lincoln I would be going there and I would never come back to this one.

Excellent service. Really impressed with dedication of employees, especially Justin.

Thank you she was very good