Before I bought the vehicle a month ago, I brought it to Toyota for a thorough pre-purchase inspection. They recommended three things that needed to be fixed, none of which included the replacement of the lower control arms, and I didn't hear a noise when I had test driven the car before the inspection. My argument is that the now problem I have with bushing noise was a known issues with Toyota for the generation of car I now own why was that not included in the original inspection so I knew before purchasing the vehicle..I allowed Toyota dealer to fix 2 out of the 3 problem that was recommended to me but now there is a fourth and possibly more to follow I am imagining...I am not happy at all because now I am spending money I have not calculated in the purchasing of the vehicle...since it was a known issue it should have been included in the inspection but it was not. So I feel Toyota should honor the recall as a courtesy considering the low mileage on the car.
12/31/2025
Theodore D. VERIFIED CUSTOMER
Erin was very professional, and the service was outstanding.
12/31/2025
Marsha N. VERIFIED CUSTOMER
Erin is a 5 Star service representative! !
12/31/2025
John B. VERIFIED CUSTOMER
Great service
12/31/2025
Dan O. VERIFIED CUSTOMER
They always do a good job
12/31/2025
Bridgitte H. VERIFIED CUSTOMER
Thank you for your prompt service
12/31/2025
Eric F. VERIFIED CUSTOMER
Probably one of my best experiences… very well organized, communicative, and executed. Great facllity.
12/30/2025
Brad Z. VERIFIED CUSTOMER
Ty is great. Very easy and no hassle. Good coffee machine.
12/30/2025
Abby W. VERIFIED CUSTOMER
Jared and the whole Toyota crew were amazing! Jared kept me updated the whole time and when we wasn’t in, the manager (maybe Matt?) updated us promptly. Jared came in on a day off to fight for us with the warranty company and the tech that actually worked on our car stayed late to make sure the car was finished in time for us to take a trip. They offered us a loaner vehicle for convenience which I really appreciated. Jared saved us so much by fighting for us - we really appreciate it. This is why I refuse to go anywhere other than Baxter!
12/30/2025
Margie T. VERIFIED CUSTOMER
Glad it took less than one hour for oil change and tire rotation.
12/30/2025
Ronald B. VERIFIED CUSTOMER
Excellent customer service representative Stephanie. Quick and efficient, and super nice to talk to on the phone.
12/30/2025
Logan P. VERIFIED CUSTOMER
Excellent service and easy to talk to
12/30/2025
Nina B. VERIFIED CUSTOMER
Nicely done!
Thank you, Jared!
12/30/2025
Thomas T. VERIFIED CUSTOMER
Give Erin a raise. She is a pleasure to work with.
12/28/2025
Ann S. VERIFIED CUSTOMER
You did a great job of servicing my 2024 Toyota camry. My suggestion would be that you would have a car available or a shuttle service available on Saturdays as I don't get to Lincoln very often.