Baxter Toyota of Lincoln Auto Repair Service

Excellent communication and service. Job well done!

Justin was fantastic!

All good

Great communication with Ty. Friendly and helpful. The service was quick.

Appreciated the friendly, speedy service

Job was well done. Thanks

Fantastic and very efficient service

I brought my car to the dealership in the morning because I believed it needed a new battery. I explained to the service advisor, Jared, that the battery had given me trouble last winter and had needed to be jumped twice. I also explained that the battery does not seem to hold a charge well. Recently, I was away on vacation and the car sat unused. When I returned, several warning messages and lights appeared when I started the car. After driving it, the warnings disappeared, but given the age of the battery (purchased in 2020 or 2021), I still believed it needed replacement. Jared told me that since the car was starting, I might not need a new battery and suggested running a diagnostic. He specifically said that if it turned out I needed a new battery, the diagnostic fee would be waived and I would only pay for the battery and labor. I agreed to this. After the diagnostic, I was told the battery was fine and did not need replacement. I paid the $150 diagnostic fee and left. Less than an hour later, after parking at a car wash and vacuuming the car, it would not start at all. I had to call my brother to jump-start it. I immediately returned to the dealership and explained what had happened. At that point, Jared checked the battery using an iPad-based tool, which showed that the battery needed to be replaced. I asked why the earlier diagnostic did not identify this issue when the battery was clearly failing. I did not receive a clear or understandable explanation. I then requested that a new battery be installed. I also asked that the diagnostic fee I had already paid be applied toward the battery cost, as I had been told earlier that I would not be charged for the diagnostic if a new battery was needed. This request was met with resistance, and I was told that I had not asked for a battery in the morning, which is incorrect. When the battery was installed, I was charged an additional $81. I asked him about the price of the battery and how much the labor was and all that breakdown to understand and make sure I was not being charged extra. During this interaction, Jared appeared visibly annoyed, sighed repeatedly, and behaved in an unprofessional manner, which I found very disappointing. Although I ultimately paid the amount just to resolve the situation, this experience left me frustrated and dissatisfied. The initial diagnostic failed to identify an obvious battery issue, the pricing and explanations were unclear, and the customer service was unprofessional. As a result of this experience, I have lost confidence in the service department and will likely not return or purchase another Toyota in the future.

The service guy that met us when we arrived was very nice and helpful

Everything was great, no complaints. Thanks!

Always friendly, professional service. Thank you!

I didnt want to answer no to this question but i did leave the dealership feeling less than happy that i came in. An oil change usually takes at minimum 45 min. Today i was in and out with an oil change and recall fix in less than 30 min. Made me question if they even changed the oil. I dont really care for the service gal. Not very knowledgeable or friendly.

Ty was great!! A true pleasure to work with.

Drove about 20 blocks after service completed only to turn around because had warning about Hybrid System warning with an exclamation point. Mechanic fixed. Was told the connection wasn't appropriately made when replaced battery. When replaced reminder sticker on windshield, removed another one that was on my window from T O Haas. That forced me to look up in my records at home when tires needed to be rotated. Never should a sticker other than Baxters be removed!

Most helpful- great service

Jared did a fine job creating a list of things for us to spend $$ on for our Camry. Also, no matter what we try to do at your shop, Sharon is the only one that gets texts about the Camry and those texts should go to me, David.

Jared did great.

Courteous and timely.

Ty explained the issue I was having with my headlights couldn’t be corrected the way I had hoped. However, they do seem to be brighter than they were. Thank you.

I appreciate that Ty was honest with me and told me I didn’t need to replace my brakes quite yet… that it could wait until my next oil change in 6 months. That gives me time to prepare financially for the service.