I came in to your facility, due to you being a Toyota dealer, but usually go to Omaha at the dealer I bought the vehicle, but tried local instead, was sent a coupon, a few days past the expiration, but appointment set prior to, open spot & schedule brought me past,was examined by the front. Now the service, point out the flaws, but sounds more like an upsell, light of low pressure remains & didn't even vacuum. I will keep going to Omaha, thanks, but no thanks.
12/14/2024
Hanna P. VERIFIED CUSTOMER
Stephanie was very helpful in explaining what needed to be done to our car and helped prioritize the needs.
12/14/2024
Kurt P. VERIFIED CUSTOMER
So much better than the last time. Angie is top shelf. Personable professional polite and prompt. Can’t think of anything I’d do differently. I was able to get work done at the desk in the showroom and the snacks were great too!
12/14/2024
Kevin R. VERIFIED CUSTOMER
Great service!
12/14/2024
Tracy R. VERIFIED CUSTOMER
Happy but did not expect the brake fluid exchange. Was it really necessary? It will determine any future service.
12/13/2024
Johanna P. VERIFIED CUSTOMER
I have been waiting for the middle console rim replacement. They told me they are going to call me the next day. Has been 8 days and I am still waiting. The first time they told they are going to replace was 5 months ago. Just be honest and let me know if you guys are going to replace the part or not. Don't make false promises.
12/13/2024
Donald G. VERIFIED CUSTOMER
Waiting on call back. Was charged for oil change which should be no charge as per service agreement. Should have credit for $80.40 plus environmental fees and tax. RO#735355
12/13/2024
Suzanne B. VERIFIED CUSTOMER
Evan Meyer is a trusted consultant. He has assisted me, since 2010, when I bought my first Tundra. His level of customer service is superb. I have sent others to him. He is a valuable asset, to your company!
12/13/2024
Terry W. VERIFIED CUSTOMER
The text feed back was a little confusing. It was not clear what I should do if no additional work was required.
12/13/2024
Mark O. VERIFIED CUSTOMER
Clear process. No confusion. Got the work done faster than I had expected!
12/13/2024
Mark H. VERIFIED CUSTOMER
Brae did a great job going above and beyond and also following up making sure everything was taken care of! Many thanks
12/13/2024
Chris L. VERIFIED CUSTOMER
I can always count on Jared. He is a great person to work with always answers my questions. He talked me into an extended warranty and so very thankful he did. A++++ Thank you Jared and the service department
12/13/2024
Amy D. VERIFIED CUSTOMER
Jared and the mechanic took their time on unusual issue with check engine light caused by 20% alcohol fuel figured out by testing it after computer said fuel issue.
double checked not caused by purge valve not working …didn’t suggest unnecessary repair of anything—-appears just need time for fuel to get back to where it should be, not sure how alcohol hit so high.
Very patient and appreciated the care and explanations
Goodyear had told me to replace the fuel injectors for $4000
12/13/2024
Ronda R. VERIFIED CUSTOMER
Erin was very welcoming when I pulled up. She answered all my questions to my satisfaction. Erin kept me appraised through out my vehicles service. And I love the snacks and hot chocolate!! Thank you!
12/13/2024
Denise T. VERIFIED CUSTOMER
I had made an appointment on line for a recall part to be fixed. Your company didn’t have the part and I was not notified. I had to come back the next day so the part could ordered. I was told your company has a glitch in your computer program and online appointments, and the parts ordering. The assistant manager, Evan Meyer, of the service area was rather snarky and couldn’t be bothered with the situation. He told me it was a glitch in the system and didn’t care your company was wasting my time. You need to fix this, if you want to keep customers. Erin Cahill was delightful.
12/13/2024
Anne K. VERIFIED CUSTOMER
Great job. Thanks
12/13/2024
Heather B. VERIFIED CUSTOMER
I would be happy to talk with someone about my experience with Michael. Feel free to call me at your convenience. If you wish ****-****-xxxx.
12/13/2024
William P. VERIFIED CUSTOMER
Great
12/13/2024
Brett D. VERIFIED CUSTOMER
Oil change was about expected prices, but the services they wanted to add on were way higher than other mechanics in Lincoln. Literally 70% higher cost.