We have an extended warranty that was not honored.
1/1/2025
Hau T. VERIFIED CUSTOMER
Stephanie is nice and helpful. I am satisfied to do business with her.
1/1/2025
Kathy L. VERIFIED CUSTOMER
Completely satisfied ! Kathy L
1/1/2025
Barbara M. VERIFIED CUSTOMER
Very helpful, friendly and efficient.
1/1/2025
Lynn S. VERIFIED CUSTOMER
Very thorough and knowledgeable
12/31/2024
Dale P. VERIFIED CUSTOMER
Great job getting me in and out in a timely manner.
12/31/2024
Phillip B. VERIFIED CUSTOMER
Michael was able to manage to get all service work that he could control performed.
However, it was unfortunate that the dealership was not able to perform the scheduled paintless dent repair work scheduled with this appointment because that person was not there on the day this service was scheduled. We picked this date specifically so we could get all of these items done.
In the future it would be nice to know what days that work can be done.
12/31/2024
September B. VERIFIED CUSTOMER
I paid for an oil change at my 5000 mile service appt. I was told this is not included in the toyota care or the maintenance plan. I asked for a copy of what is included as that would be good information to know. I also asked if we could have my maintenance plan synced with the mytoyota app. Currently the mytoyota app is just trying to sell me a maintenance plan but I cannot view my maintenance plan I have already purchased. When Angie looked up my maintenance plan she said it “looked weird” and did not elaborate much when asked what was weird or different about it. I never did receive a copy of my maintenance plan nor was it updated on the app. I was told I could use one of the coupons that were a listed dollar amount on the maintenance plan. But she was unable to give me an explanation of what that dollar amount was for in the plan or what I would be sacrificing if I used it towards an oil change. I would appreciate the information on my maintenance plan, toyota care plan, and extended warranty plan. Please and Thank You, September
12/31/2024
Ron B. VERIFIED CUSTOMER
A natural with people
12/31/2024
Alise D. VERIFIED CUSTOMER
My service time was Extremely shorter than last time I was here and that is a huge improvement
12/31/2024
Annette W. VERIFIED CUSTOMER
Great customer service from Jared
12/31/2024
Levi N. VERIFIED CUSTOMER
Austin was the best and easy to work with. Overall would recommend Baxter Toyota
12/31/2024
Annette J. VERIFIED CUSTOMER
Everything was explained to me in detail and Stephanie was very understanding.
12/31/2024
Richard K. VERIFIED CUSTOMER
Stephanie clearly explained my maintenance package.
12/30/2024
Jennifer R. VERIFIED CUSTOMER
Very satisfying with everything!
12/30/2024
James Z. VERIFIED CUSTOMER
Although I didn’t ask, I thought you would have checked the air in the tires. I was surprised it took 1.5 hours to change the battery, particularly since I made the appointment days ahead of time. If the battery dies again, I suppose I should go elsewhere to buy a battery rather than wait five days for an appointment.
12/29/2024
Gary Z. VERIFIED CUSTOMER
Great service
12/29/2024
Thomas M. VERIFIED CUSTOMER
Politeness,helpful reception staff and a timely service. Thx
12/29/2024
Jeremy E. VERIFIED CUSTOMER
Quick and easy! Told us it would take 75 minutes and only took 35! Very pleased!
12/29/2024
Matt A. VERIFIED CUSTOMER
Service was great, only issue was the interior of the car was kinda dirty when I picked it up. Seat, steering wheel, and door had some grease on it, floor mats were very muddy for some reason.
Other than that, excellent, quick service with no attempt at up-selling services.