Everybody from service assistant down to the tech did very good job for me today
12/21/2024
Deborah W. VERIFIED CUSTOMER
So far all is good.
12/21/2024
Fabian F. VERIFIED CUSTOMER
Perfect job. Much professionalism
12/20/2024
Scott E. VERIFIED CUSTOMER
Thank you very much
12/20/2024
Kris F. VERIFIED CUSTOMER
We always feel like a thorough job is done
12/20/2024
Erin K. VERIFIED CUSTOMER
She was very helpful.
12/20/2024
Karen T. VERIFIED CUSTOMER
Very kind and very timely! Superior service!! I will be back again.
Karen T
12/20/2024
Steve B. VERIFIED CUSTOMER
I asked for a car wash which is listed as an amenity. It was not done. Originally asked for break service and 4 wheel drive service but had to remind the service tech to do it. Otherwise all went well. The on-line booking system was down so I scheduled by chat
12/20/2024
David H. VERIFIED CUSTOMER
The new key fob was programmed in a timely manner.
12/20/2024
Pau H. VERIFIED CUSTOMER
Brae was very nice and very respectful, appreciate her for making my car service experience easy..
12/20/2024
David S. VERIFIED CUSTOMER
Ty communicated in a timely and accurate manner. Very good to work with.
12/20/2024
Jane K. VERIFIED CUSTOMER
Excellent service and extremely kind. This includes the shuttle drivers
12/19/2024
Gary K. VERIFIED CUSTOMER
Great team !!!
12/19/2024
Terri P. VERIFIED CUSTOMER
The service was outstanding. I appreciate the updates I received and the fast service.
12/19/2024
Richard W. VERIFIED CUSTOMER
Ok
12/19/2024
Allison M. VERIFIED CUSTOMER
Service for my oil change took over an hour, I arrived 10 minutes early to my 11 am appointment and left around 1:30 pm. I didn’t have updates about my service after the 1 hour mark and continued to wait. We had read on the Toyota website about a 35,000 mile maintenance service and the technician was not aware of what this entailed or the fact that it existed. I felt the staff was dismissive during interactions. Our seatbelt is stuck on our vehicle and does not retract so that we can use it. I asked if someone could just look at it and tell me how much it would be to fix. The technician used language I didn’t understand, when I asked for more details about what she was suggesting, she continued to use the same phrases without explaining in another way so I could understand.. I asked to speak to someone else to gain clarification. The charge would be $130 to just look at the seatbelt- which is a crazy amount to charge to just see if it could even be fixed.
12/19/2024
Patricia F. VERIFIED CUSTOMER
Great on time service!
12/18/2024
Trevor J. VERIFIED CUSTOMER
Mike , the person I talked to in the service dept was great! Very knowledgeable and professional and great at explaining everything that needed to be done with my car!