Angie was helpful. No issues at all with her. I stopped in a week ago after being very frustrated because I called with an issue. I was transferred to voicemail 4 times (once to a manager) and was never called back. Angie literally asked one question and knew what I needed repaired. It’s unfortunate bc I drove in from out of town and wasted time to get an answer that one of my 4 previous phone calls could have answered (not Angie’s fault). I think it’s poor customer service to not return voicemails. What is the point of transferring someone to voicemails if you’re not going to call customers back? I think this should be addressed. Angie was by no means the issue and I made sure to let her know my frustration was not with her.
12/18/2024
Bonnie D. VERIFIED CUSTOMER
I love knowing that my car is safe and road worthy! Thank you!
12/18/2024
Matt S. VERIFIED CUSTOMER
First, the inspections you do are completely worthless. The last several oil changes the inspection has said the shocks are fine yet they had leaked so bad that they were completely covered in black from all the dirt attached to the oil. Your techs don’t even look they just select yes. Second I called to ask how long the service would take and I was told they couldn’t tell me that until I checked in my car. So when we checked in the vehicle and then asked for a loaner car since we did not know how long it would be, we were told by multiple people in such a way that they were not happy that we had asked for a loaner. I would have asked for a loaner prior if I had known how long it would take, but you wouldn’t tell me and instead gave us a hard time when we got there.
12/18/2024
Kim W. VERIFIED CUSTOMER
Jared and the team were so awesome! I am so thankful that Jared was able to get my car in today and take care of not only my tire issue but the other maintenance needed as well. Appreciate everyone who made it possible for me to get my car taken care of.
12/18/2024
Roddy D. VERIFIED CUSTOMER
Our experience was excellent!
12/18/2024
Mark J. VERIFIED CUSTOMER
Thanks Angie. Mark
12/18/2024
Gary K. VERIFIED CUSTOMER
Good job
12/18/2024
Bridgitte H. VERIFIED CUSTOMER
Service was done quicker than expected! Staff was very friendly and answered all my questions.
12/17/2024
Randy M. VERIFIED CUSTOMER
Excellent professional service!
12/17/2024
Donald G. VERIFIED CUSTOMER
She was very courteous and efficient
12/17/2024
Ronald P. VERIFIED CUSTOMER
Never impressed by the speed of the service,only the quality of the work!
12/17/2024
John T. VERIFIED CUSTOMER
Michael Sowders was wonderful! He was cheerful, prompt and very efficient! Thank you for Michael!!!
12/17/2024
Jo Ann. VERIFIED CUSTOMER
I had a question about an EV drive ratio percentage number change and I asked about it last time I was in but they weren’t able to answer it so I let it go. I asked again today when I was in and Ty Beel said: “Let me check on that and I’ll get back to you” and that’s exactly what he did! He explained it in layman’s terms and it all made sense. I appreciate that he did it in a kind, not condescending way.
12/17/2024
Donald L. VERIFIED CUSTOMER
Angie , was great! She went over & above getting my vehicle taken care of. She also offered transportation if I needed it. Very pleased with my experience.
Don
12/17/2024
Chad M. VERIFIED CUSTOMER
Steph was great!
12/17/2024
Matthew H. VERIFIED CUSTOMER
Helped make decision on Toyota Care extension
12/15/2024
Ann S. VERIFIED CUSTOMER
They did a fine job of servicing my car but they were so ill organized.
I was promised a shuttle so I wouldn't be stuck at the dealership but I was told upon arrival that was only on the weekday, not weekends. I specifically asked about that when I made my appointment.
I had to ask what my antifreeze was good to in my car as it was not written on my paperwork.
It took 5 different people in order to purchase an item from your display of merchandise.
It took about an hour to rotate my tires and I was early for my appointment.