I was ready to pay for services when Brae said, “Wait, I have someone else’s ticket up on computer”, and she called to someone in the waiting room to check them out first.
Plus, I tried calling and left messages to see if car was done but didn’t hear back until I received a text it was ready about 45 minutes later.
I had declined a large estimated fix on my car so I’m guessing she didn’t get as big of a commission as she wanted.
1/5/2025
Tyre M. VERIFIED CUSTOMER
I always receive great service at Baxter. My service coordinator was outstanding.
1/5/2025
Linda G. VERIFIED CUSTOMER
Asked for tires to be checked. When it was ready he didn’t know what they found while checking the car out and didn’t call back to the mechanic that worked on car to see if tires were even checked. The documentation on the bill doesn’t say anything about tires.
Last time I had the car in the rep said the tires probably would need to be replaced. I was very disappointed today. We’ve been coming to Baxter for 10 years purchased 2 RAV4’s here——what’s going on? The service has never been this laxidazical.
1/4/2025
Paul C. VERIFIED CUSTOMER
Stephanie did a great job of explaining the repairs on my vehicle and the maintenance that was going to be required going forward.
1/4/2025
Jason L. VERIFIED CUSTOMER
Jared listened to and addressed my concerns and got me out of there in a good time frame.
1/4/2025
Debra R. VERIFIED CUSTOMER
They were fast, very polite, and answered any questions. I had..
1/4/2025
Guadalupe C. VERIFIED CUSTOMER
Took a long time today. If usually doesn't take this long
1/4/2025
Paul D. VERIFIED CUSTOMER
Well done
1/4/2025
Curtis D. VERIFIED CUSTOMER
Friendly, fast service.
1/4/2025
Janae W. VERIFIED CUSTOMER
Stephanie provided amazing service and explained everything well.
1/4/2025
Carrie W. VERIFIED CUSTOMER
Stephanie is great!
1/4/2025
Kelly P. VERIFIED CUSTOMER
I appreciate your level of service however when I was texted the new needs for my car the quote did not match individual quotes..I went to the front...showed them..they added up quote and agreed it was off...I don't want to take advantage....she said someone would clarify..no one ever talked to me..work was done...I left..not the best outcome...felt o was not heard and unsure of the reality of value for dollar...been a customer for 17 years...Scion..two Prius...Corolla and Rav 4 and truck...one reason this last round I ventured outside Toyota world for maintenance
1/4/2025
Jake F. VERIFIED CUSTOMER
The service department has always been fantastic, from the technicians to the service writers to the service manager himself.
1/4/2025
Phil S. VERIFIED CUSTOMER
Nice early appointment and reasonable time to complete
1/3/2025
Ronald C. VERIFIED CUSTOMER
She was very nice!
1/3/2025
Wesley H. VERIFIED CUSTOMER
Thanks!!
1/3/2025
Russ S. VERIFIED CUSTOMER
Once the vehicle is completed by the person in the back, it usually takes another 20 minutes to your vehicle up front and get your bill paid, looks like this process could be done faster
1/3/2025
Lynette T. VERIFIED CUSTOMER
Thank you for servicing my vehicle in a timely manner and for your quickness to help when I could tell you were very busy.
1/3/2025
Randall J. VERIFIED CUSTOMER
Timely and professional. Ty Beel does a good job.
1/3/2025
Kris F. VERIFIED CUSTOMER
Jared got us in to get our car fixed after my husband said we needed to go on a trip next week and even with a holiday. We really appreciated that