I have been a very satisfied customer for 10+ years
1/24/2025
Linda D. VERIFIED CUSTOMER
Wish you would wash the car after the service. Sid Dillon always did that
1/24/2025
Brenda I. VERIFIED CUSTOMER
Everything was just fine.... except the TIRE light was ON when I brought the car I. pre.owned Lexus] in for servicing. AND it was still on when I left the dealership. It would have been nice if someone could have taken a few minutes to stop and add some air to the tires.... following their rotation. Otherwise, all was well. Thank you. B.
1/24/2025
Alayna C. VERIFIED CUSTOMER
At first I was quoted $3K for a new hybrid battery, then I got a call back saying it was actually going to cost nearly $6K because the first estimate was based on the wrong generation of battery. But, I was told, the investment made sense because the car is worth $12-15K. Turns out that was based on the wrong VIN, and it's only worth about $6K. I almost made a huge, ill-advised financial decision thinking a new battery would increase the value of my car to more than twice its actual value. I'm honestly pretty disappointed about all of this, especially since I'd already started working on financing options for the erroneous $3K quote.
1/24/2025
Nicolas V. VERIFIED CUSTOMER
I’m satisfied with survey. Michael was polite and I appreciate the driver Bill.
1/24/2025
Kirk S. VERIFIED CUSTOMER
Excellent Communication
1/24/2025
Korin K. VERIFIED CUSTOMER
Erin was great. I dropped my vehicle early due to a schedule hiccup on my part but she made it work. Very friendly, made me feel tight at home.
1/24/2025
Derek O. VERIFIED CUSTOMER
.
1/23/2025
Derek K. VERIFIED CUSTOMER
I was in for a 5k checkup and requested an additional oil change as a 5k oil change best practice. I was quoted and agreed to $60. When they were complete, I was told $180 and was never informed of the difference. They ultimately pulled forward my 10k oil change Ala carte and said they would still honor my 10k services, less the oil change, at that time. Wasn't real pleased by the 300% price difference without any consult. Would be easier to just spell our 5k, 10k, 15k, 20k services and also to let the customer know cost changes before action is taken, especially if notable.
1/23/2025
Diane B. VERIFIED CUSTOMER
Brae Patton took time to go through the
Multi-point Vehicle inspection sheet and answer my questions.
1/23/2025
David G. VERIFIED CUSTOMER
Jared is great, he was realtime with his comms and easy to work with!
1/23/2025
Daniel H. VERIFIED CUSTOMER
Very pleased with the facilities, the diagnostic process and the quality of the repair.
1/23/2025
Jill W. VERIFIED CUSTOMER
Jared was friendly and nice. Listened to my concerns and checked them out.
1/23/2025
Albert L. VERIFIED CUSTOMER
In and out in great time.
1/23/2025
Joe J. VERIFIED CUSTOMER
Ok
1/23/2025
James L. VERIFIED CUSTOMER
It took two appointments but it is now completed. The parts dept sent the part back causing a second trip. I have owner five businesses. A successful business must have two main factors. Quality products and outstanding customer service.
1/23/2025
Karwan S. VERIFIED CUSTOMER
The best service
1/23/2025
Larry H. VERIFIED CUSTOMER
No comments
1/23/2025
Smita J. VERIFIED CUSTOMER
Once again the scheduling issues were a problem. No one answers the service phone. I called multiple times after I was just in for the same fix. It is ridiculous how hard it is to get it. Thankful that the repair was completed and all sensors were replaced to save me a trip since they were all under warranty. I hope something improves with your scheduling process. The website is ridiculous and the operator literally told me it doesn’t work.