The biggest frustration I have is that my lift gate stops before rising to the top. The mechanic said it works fine for him and could not fix it unless it fails when he tries it. Said stop back next time it happens. I live in Beatrice and it failed before I left town and failed when I checked the vehicle in. Am I supposed to stop by your shop every time I come to Lincoln? Apparently I should have bought a vehicle in Beatrice.
1/22/2025
Fred S. VERIFIED CUSTOMER
Fast courteous service, answered all my questions. Fred
1/22/2025
Chris D. VERIFIED CUSTOMER
When I called to make my appointment I verified that I had a free oil change. Drop my car off and wait in the waiting room. When my car is done the Service Coordinator told me that we no longer had free oil changes. I'm on disability, I am on a very tight budget. I can't just afford $100 unexpectedly. Anyway your Service Coordinator said I was dine and dashing. I quote"if you go to a restaurant expecting free food you confirm it before eating it" Humiliating.
1/22/2025
Diane W. VERIFIED CUSTOMER
Stephanie was knowledgeable, friendly, and helpful.
1/22/2025
Benjamin R. VERIFIED CUSTOMER
Very thorough and patient with all of my questions.
1/22/2025
Ryan L. VERIFIED CUSTOMER
Thank you Michael for taking care of my RAV4 on short notice!
1/22/2025
Kristopher B. VERIFIED CUSTOMER
Great service!
1/22/2025
Gerrine S. VERIFIED CUSTOMER
Good experience
1/22/2025
John B. VERIFIED CUSTOMER
Stephanie did a terrific job rapidly taking care of my problem with the gas cap door. She was terrific
1/22/2025
Matthew F. VERIFIED CUSTOMER
Ty was awesome! Thanks!
1/22/2025
Norma M. VERIFIED CUSTOMER
Friendly Professional and listened with explanations of the service to be provided.
1/22/2025
Kevin W. VERIFIED CUSTOMER
Excellent communication and service
1/22/2025
David F. VERIFIED CUSTOMER
Angie Skrdlant did a first rate job of communicating with my Insurance claim office, and I’m impressed by the efficiency of the service operation.
1/21/2025
Cindi M. VERIFIED CUSTOMER
Great experience!
1/21/2025
Donald H. VERIFIED CUSTOMER
Good service and very friendly
1/21/2025
Matt L. VERIFIED CUSTOMER
Ty was very understanding and helpful with accommodating my mistake of coming in on the wrong day, letting me have time to think through a pricey repair, and getting me a loaner vehicle.
1/21/2025
Connor S. VERIFIED CUSTOMER
Stephanie was super professional and personable, perhaps the best rep I have interacted with in my long history of Baxter Toyota service (ALL of which have been good experiences).
1/21/2025
Lee D. VERIFIED CUSTOMER
All taken in hand before I left my vehicle. Cordial and friendly. .
1/21/2025
Patricia R. VERIFIED CUSTOMER
Ty called me back today and answered some questions I had. He was kind, knowledgeable, and explained things so I could understand. I’ve already recommended Baxter and Ty Beel to a couple friends. I love my Tacoma, and it’s nice to have a place I trust for service. Thank you.