Legends Toyota Auto Repair Service

I was not happy with the service.

My truck was in for service on 7/10. This survey was sent to me by mistake.

Another great experience provided by Evan!

There was no suggestion for my car, ties, etc. not sure they did the general inspection? Felt rushed out.

Great customer service

Thanks for making this a smooth process

Great service from Alex and Austin to fit us into the perfect car. They were so knowledgable and friendly in their customer service. We will be back for another car at Legends. Thank you!

Evan is always great to deal with. I’ve been very happy with all the service folks who have helped me over the last couple years.

Evan always does his best to meet my RAV 4 service needs. He’s knowledgeable and friendly. I would highly recommend him to anybody who needs their Toyota serviced.

Thanks for keeping in touch through out the day, enjoyed the video you sent of the work that was completed.

Iwas quoted 21/2 hours for service but it was 3.5 hours. Long afternoon waiting and never an update. They did give me a discount for my time. I wish they offered loaner vehicles so you could do something other than wait.

Great service and customer care!!

I worked with Rachel and Noah! Both were patient and delivered. It was a pleasure to be served by them!

Kyle assisted me right away when I arrived at the service department. He was super helpful inputting the info about my Toyota. I’ll be working g with him again in the near future.

Great ???? job

Appointment was scheduled for 7:30 (oil change; balance tires; rotate tires; wheel alignment). Due to the 60K mileage, the Service Manager recommended a tune-up (change plugs) which was added to the maintenance schedule. Said the vehicle should be ready around 9:30. At 9:05 he came back to say “he didn’t know” our vehicle was a Highlander Hybrid (I’m sure it’s in the system. . .it’s definitely displayed on the vehicle as “Hybrid” on each side of the vehicle) and that it would take longer, but should be completed by 12:00. He gave us a loaner so we could run some errands to Fort Leavenworth and Sam’s club. We returned as told and was informed that the vehicle was not ready, but should be 20mins more. Came back at 12:30 only to be told it would more than likely be 1:00. Came back at 1:10 and was told 15mins more. Came back at 1:35 and was told it the tech just put it on the rack and did we still wanted to have the wheel alignment. REALLY. . . maintenance has had the vehicle for 6-hours and you’re asking if I wanted to have the wheels aligned! Several issues of concern: 1. Weekends are probably the busiest since most people that work Mon-Fri will use Saturdays to get vehicle maintenance completed. Plan ahead to have enough technicians scheduled to work the high volume of vehicles. 2. It’s important for Service Reps to ensure that what they tell the customer. . .it does happen. Don’t come back with a timeframe that can’t be met or keeps moving. 3. Time is essential to everyone. It is one part of life that can’t be reset or given back. My time is very important and weekends are when I can get my other errands completed. 7-hours for vehicle maintenance is a bit much. A dealership is only as good as its Service Maintenance. Yesterday’s performance of Legends Toyota Service was a total disaster/disappointment. I will definitely not purchase/order a new Rav4 from Legends if I have to use their maintenance section. I will have to weigh the decision on using Legends Toyota for future service maintenances if Olathe Toyota is too busy.

Bryce was amazing and I’m very satisfied with the work that was done.

Maintenance completed quickly and efficiently - thank you!

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Didn’t receive notification that car was ready.