Legends Toyota Auto Repair Service

Sounds good. Thank you very much!!!

I would ask that you view this as if you’re a customer. Vehicle check in at your location is kind of a mess. Start from the outside - do I drive up or park? If I drive up, which side do I enter from? Do they never want me entering? Once inside, maybe 10% of the time I’m greeted and directed where to go, but the rest I’m left to figure it out. I can see the office but which one do I go to? Where do I stand when iIm in there, they are generally already helping someone else, so I stand there hoping that im in the right place or I wasted 5 min waiting (all the while I can hear the other people’s business). It’s so jacked, I generally prefer to drop it off at night so I can drop it and go. I mean I’ve already filled the stuff out online - so did I waste my time doing that if you’re going to ask me all that again? It’s inefficient. Please review it from a customer perspective.

Thank You

I did not receive what I had ordered: had order for 70,000 mile tire; left there with 60,000 mile tires and paid $300 more than my initial order. Technicallity??

Twice, I brought my Corolla Cross to Legends, and both time the technician failed to do the proper diagnostic on my radio. It was bush-league!

Seriously, Cody was one of the best I have dealt with. Will be back.

The service was ok. It was just the time factor. I originally had a scheduled visit and instead of taking 1-2 hours like was estimated, it was over 7, the first day. Then it was 2 days getting in to finish it. I was a little inconvenient with the situation. But that is ok. I understand that there are supply issues maybe, but believe me, if people were more open about about what issues they ARE facing instead of always trying to keep up an image that consistently stays tarnished with the customer, that would be better since companies are all made of people anyway. I don’t mind taking extra time like that if you need it on your end. So, with that being said, I am only disappointed with the time it took. It seemed as though Tucker was really busy working with lots of paperwork, especially when we have computers to do that kind of work for us. Otherwise, I am pleased with being thorough with the process in getting it taken care of. That I really appreciate. Also, get another person at Tucker’s station so he would have more time to communicate with the customers. I think his shortcomings is on the people who are above making the rules to follow, in my honest opinion. Thanks and yes I will look for a Toyota for more vehicles in the future.

I arrived for my 10:30 appt at 10:25. I waited in the service bay and lounge area for over a half hour and was never approached by a service rep. I waited outside the service managers office waiting for his phone call to end. I was finally helped by the parts manager. He expedited my services and had two techs work on my car until the work was completed. I understand the difficulties of staffing these days but customers should be greeted and explained of any delays.

Excellent service as always!

We appreciate Evan’s commitment and professionalism to repair our Camry!

Evan did a great job and was easy to work with

I am enjoying the vehicle.

Please call me about this situation. Steve Hansen ****-****-xxxx

The new communication system does not work.I tried four times to talk with Evan. Each time the system put me hold. I finally called the receptionist and had her physically get him the message. You need to fix your phone system.

Great person! Knowledgeable and answered all my questions! And as a first time customer, I had a lot of them! Thanks for a job well done.

Good communication of what was going on and needed to be done

Very happy with Cody ! Does a great job ! Always a positive experience at Legends Toyota.

He is good person

Today I had my second appointment for tires. Last week I arrived, left my car for tires and was told later in the day that the they were out. Then that the tires were discontinued. A new appointment was scheduled for today after special ordering tires. After sitting in the waiting area for more than 2 hours, I asked when my car would be ready. The special order tires had been given to someone else. Now I'm at home with a loaner car waiting to hear if tires fitting my Highlander will be coming in on the 3:00 truck. And if so can the car be serviced today or tomorrow.... Three trips for tires, not happy.

Very friendly and made sure he and I were on the same page!