I have purchased 4 vehicles from you since 2010. I made an appointment for 12:00 today for a 10,000 mile check up on a 2024 tacoma pickup. This was to include a oil change and tire rotation. I also asked to have the coolant in the air conditioner checked since it was low at the 5,000 mile checkup and making a noice. I reiterated a number of times I wanted the coolant level checked not find the noise. From past experience, I expected this to take an hour or less. Hi was told it would be ready at 2:30, which seemed ridiculous but I agreed thinking it surely would be ready before then with a new truck, less than 10,000 miles and no reported problems. But no, it wasn't ready until 2:56, more than 3 hours after I checked it slightly before 12:00. That, I my opinion was a considerable waste of my time and I am deeply offended by the apparent disrespect of my time, particularly as a repeat customer, i had an appointment that I was early for, and after we had clearly discussed that I was waiting for it. I am quite offended by this clear lack of considerate customer service.
11/17/2023
Dylan M. VERIFIED CUSTOMER
He did an awesome job with my service appointment and giving some great advice on care for my truck. 10/10 experience from Mr. Jacobsen.
11/16/2023
Pricilla U. VERIFIED CUSTOMER
Well done and thanks for your hard work.
11/16/2023
Danette H. VERIFIED CUSTOMER
Michael did amazing from greeting to goodbye. He was very helpful and even did well when another customer gave him attitude. He handled it with grace and professionalism. He did an awesome job.
11/16/2023
Beverly W. VERIFIED CUSTOMER
Good service
11/15/2023
John B. VERIFIED CUSTOMER
Oscar is the best! That's why I keep coming back.
11/15/2023
Mary B. VERIFIED CUSTOMER
Very courteous young man and the service was quick.
11/15/2023
Jim A. VERIFIED CUSTOMER
Michael is a fine young man. Good sense of urgency and kept me informed.
11/15/2023
Jeremiah N. VERIFIED CUSTOMER
Great service in a timely manner. Appreciate the wonderful service.
11/15/2023
John T. VERIFIED CUSTOMER
Waiting for date to get blower motor installed?
11/15/2023
Bryan F. VERIFIED CUSTOMER
I’m not sure who Jacob is because I never dealt with a Jacob. My experience with Amber Pacheco, however, was very straight-forward and pleasant. My only wish is that they would’ve matched the price of a competing dealer on the extended warranty. Aside from that minor issue, everything has been great so far.
11/14/2023
Debbie D. VERIFIED CUSTOMER
A new car and had my last free service done. I am happy with everything. Always friendly and listens to any problems you have. Toyota has wonderful service.
11/14/2023
Ian E. VERIFIED CUSTOMER
They made sure that I got only what was needed and completed the service exactly when promised.
11/14/2023
Jeffrey C. VERIFIED CUSTOMER
I am very happy with the service that I received, from my first contact with Legends Toyota. Great service!
11/14/2023
Bill D. VERIFIED CUSTOMER
All good
11/14/2023
Ugne K. VERIFIED CUSTOMER
Was offered a loaner vehicle so I could be home before small children got home from school.
11/14/2023
Santiago C. VERIFIED CUSTOMER
Just a few words. One hour and fifteen minutes for tire rotation? Read that again and see if that is a good service.
11/14/2023
Chad M. VERIFIED CUSTOMER
Evan does a great job as always. Very friendly and helpful.
11/14/2023
Wanda F. VERIFIED CUSTOMER
Evan was very personable and showed concern for my situation.