Everything was great except forgot to clear my screen of maintenance needed . Other then that my experience was great.
11/15/2024
Anita M. VERIFIED CUSTOMER
All good. Ready for me with no delays.????
11/15/2024
Robert D. VERIFIED CUSTOMER
Everything went smoothly!
11/15/2024
Daryl K. VERIFIED CUSTOMER
Thank you.
11/15/2024
Suellen S. VERIFIED CUSTOMER
Quick efficient felt like I was taking care of a good experience overall
11/14/2024
Jeffrey U. VERIFIED CUSTOMER
Horrible experience! Very disappointing. Management didn't have the courage to even talk to me and made the receptionist relay bad news. One month old highlander unfortunately got a scre in the side of the tire. Called and confirmed you had the tire, they reserved one for me, and scheduled me for 8:30am. My wife arranged transportation, shows up and is told it will take 1 to 1 1/2 hours. They never had the tire! At 2:30 I call and ask what's up. I am put on a 20 minute hold and then told it will be the next day. My wife transports two infants every day and now she has to come up and get the car seats and arrange transportation again. Another 20 minute hold to explain what happened. Again a message is relayed with a 15 minute hold. I give up and call Emily Quintano and she pulls the cars seats out and puts them in a loaner. The next morning I get a message at 7am the car is ready. Really? The tire was delivered before 7am and installed before 7am? Off course you stilled shared me full price or $318 after multiple trips and over an hour of hold times. You guys should be embarrassed. The only reason I go to Legends Toyota is because of Emily!
11/14/2024
JOYCE G. VERIFIED CUSTOMER
Andrew did a great job explaining what the service team did to address my issues.
11/14/2024
Kenneth B. VERIFIED CUSTOMER
Awesome
11/14/2024
Douglas K. VERIFIED CUSTOMER
Michael was very helpful.
11/14/2024
Dixie W. VERIFIED CUSTOMER
we thank you
11/14/2024
Jerry H. VERIFIED CUSTOMER
Andrew did a super job keeping me informed of progress of repairs on my truck. He didn’t wait for me to check in with him, he would text me any updates as he got them. I was also able to talk to Hector, the tech that worked on my truck. Hector answered all questions and addressed any concern's that I might have had. End of day after working with Andrew and Hector I felt a lot better about bad experience with engine failure. It might turn out to be ok, I get a brand new engine. Toyota stands behind their vehicles, I’m happy with the resolution. Between my son and I we own five Toyota’s
11/13/2024
Earl J. VERIFIED CUSTOMER
Josh is a pro and does all he can to take care of the customer
11/13/2024
Jaxson F. VERIFIED CUSTOMER
Evan, provided the best customer service I have had in recent memory. He’s an honest person.
11/13/2024
Thomas S. VERIFIED CUSTOMER
I’m sorry , my experience was with Juan Chavez ! He was great !
11/13/2024
Djuro R. VERIFIED CUSTOMER
On 14 point insoection they didnt check everything
11/13/2024
Lauren K. VERIFIED CUSTOMER
He was professional and fast
11/13/2024
SCOTT S. VERIFIED CUSTOMER
I appreciate the excellent customer service by Bryce. He was extremely kind and professional and tailored my service to what he thought would resolve my issue. He was spot on and my vehicle is driving great! Appreciate him and the Legends service team!
11/13/2024
Dennis D. VERIFIED CUSTOMER
Andrew was very professional. Always receive great customer service.
11/13/2024
Timothy S. VERIFIED CUSTOMER
Great customer service. Friendly and helpful staff.