We love our service techs there and have had great experiences. We still have a loud squeaking noise coming out of the back of the car when we are in reverse. It’s been looked at twice. I need to get this repaired, it’s a very annoying sound.
11/25/2024
Patsy K. VERIFIED CUSTOMER
First time someone really investigated my recurring stuck trunk syndrome by having tech department look at it. I was so impressed with the employee ‘s who showed care and initiative in addressing the malfunction and a possible remedy.
11/24/2024
Jennifer J. VERIFIED CUSTOMER
The service guys at Legends Toyota always go above and beyond to help me.. Evan was no exception. I appreciate this team so much.
11/24/2024
John A. VERIFIED CUSTOMER
Evan was great to work with, as usual- he’s always quick to respond to messages and very friendly. Can’t thank him enough!!
11/24/2024
DESIRAE G. VERIFIED CUSTOMER
Michael was respectful and helpful in explaining things.
11/24/2024
Diane H. VERIFIED CUSTOMER
Andrew was very nice and professional and he told me what was needed to maintain my vehicle next.
And he answered all my questions,very pleasant experience and I enjoyed a nice cup of coffee and cookies while waiting.
Thank You!!
11/24/2024
Rebecca Y. VERIFIED CUSTOMER
Friendly, fast, & efficient. Thank you.
11/23/2024
Tobey V. VERIFIED CUSTOMER
Josh is very helpful. I will always come back as long as Josh is there.
11/23/2024
JOHN G. VERIFIED CUSTOMER
Kyle was great. Explained everything very and knows what he is talking about.
11/23/2024
Jonathan K. VERIFIED CUSTOMER
Josh was great to work with. Second time he has helped us and both times Josh provided great service. Kept in contact about our car and when service would be completed. Thanks
11/23/2024
Caleb I. VERIFIED CUSTOMER
Michael was awesome! Explained everything thoroughly and did an amazing job. 10/10
11/22/2024
Amina R. VERIFIED CUSTOMER
Josh was able to give us quick information and delivered a well serviced vehicle. Spoke with a welcoming tone and was more than willing to answer questions and further explain
11/22/2024
Julie M. VERIFIED CUSTOMER
Very nice- quick service. Appreciated it.
11/22/2024
Brian S. VERIFIED CUSTOMER
Thanks for the thorough work and friendliness. It has always been a good experience.
11/22/2024
Melissa W. VERIFIED CUSTOMER
This is my second visit where the multi point inspection report was unable to print or to share with me electronically. The service technician was even unable to show me on his computer screen the results of the multipoint inspection. This also happened when I visited in August for my last service check up. One of the items that Toyota is most proud of is the multipoint inspection keeping the consumer informed and unfortunately it is not been working is not at fault of the service technician the dealership this is a software issue only
11/21/2024
Barbara J. VERIFIED CUSTOMER
As always, I appreciate the service I receive at Legends Toyota. And my service experience with Michael Jacobsen could not have been better. Thank you.
11/21/2024
Pete A. VERIFIED CUSTOMER
I had to call several times to try to talk to the service advisor who never returned any of my calls. I called probably five more times and never got picked up by the service department between 4 and 6 PM. I needed to do a park n lock and pay for my car since I could not be there before six and I had questions about the repair service, and the repair service was not written very well. I did finally finally get somebody. He was confused was looking at the wrong repair order and overall was probably one of the worst dealer experiences I’ve had in the last 20 years unfortunately. Having worked as a service writer, I know how important that is and I am the person that never complains, but I was very frustrated yesterday
11/20/2024
Walter M. VERIFIED CUSTOMER
Sure, anytime. Thank you for the opportunity.
11/20/2024
Margaret S. VERIFIED CUSTOMER
Three guys sitting at their desks and no one came out to check me in or acknowledge that i was here. I went into one office snd he said “just wait at your car and someone will be with you”. Not a hi or sorry for the wait or anything pleasant. I waited and watched another guy cone sit at his desk and talk with the other person in his cubicle. 4 guys and they were ignoring me. Finally made eye contact with one so he came out to help. Over 10 minutes waiting. I was not happy. Had an appointment time for my scheduled visit. 1 hour 25 minutes later it got finished. For a tire rotation. Frustrated. And i had to go ask the guy to check on it.
11/20/2024
Tyler B. VERIFIED CUSTOMER
Jacob is always friendly and professional. He's managed my vehicles the past few times I've gone in. He answers any questions I have about the services and makes sure I understand what's being done.