I am extremely disappointed by the service I received with Toyota and Evan.i took in my car for an appointment at 12pm for maintenance, and was told by Evan that it should be no longer than an hour-hour and a half. I was told I’d receive a text to my number when the vehicle was ready, and I asked to confirm the number that would be texted. At 3:40 pm, I still had not received a text, so I decided to text the number, to which they replied “yes it is ready”. When I went in to get my car, Evan gave me a cursory look and said “it’s ready outside”. There was no apology whatsoever for the lack of communication and the 4 hour wait that I had to endure. My partner made a comment about how it took way longer than an hour, to which he got defensive and said he didn’t know why the automated text didn’t send, and was extremely dismissive. I felt disrespected as a Toyota customer here, and that my time was of no value. A simple ownership or apology for not checking in when your customer has not arrived to retrieve their car after 4 hours would have been appreciated. I would not recommend this dealership or Evan’s service to anyone in the future.
11/8/2024
Kristina S. VERIFIED CUSTOMER
Bryce is great! I trust him with complete confidence.
11/8/2024
Candy D. VERIFIED CUSTOMER
This is the fastest I have out of the service department! Love it!!
11/8/2024
Michelle S. VERIFIED CUSTOMER
Excellent customer service
11/8/2024
Joe W. VERIFIED CUSTOMER
Kyle was very helpful and knowledgeable. Was a pleasure meeting him.
11/8/2024
Rhodora M. VERIFIED CUSTOMER
Good job by Josh and the Tech who got the assignment for my waiter oil change service.
11/7/2024
David Y. VERIFIED CUSTOMER
Thank you
11/7/2024
CRYSTAL R. VERIFIED CUSTOMER
Everything went smooth & straight to the point
11/7/2024
California Rolloff. VERIFIED CUSTOMER
Fast and friendly service
11/7/2024
MARY W. VERIFIED CUSTOMER
Evan did a great job of communicating and helping me! Still very frustrated that it took me 6 months to get my car part but realize this was out of your control.
11/6/2024
Carol L. VERIFIED CUSTOMER
Satisfied as usual.
11/6/2024
Don W. VERIFIED CUSTOMER
Expressed my frustrations with David Rank.
Contrary to what a text said, I have not received my inspection report.
11/6/2024
Dennis P. VERIFIED CUSTOMER
The service was very professional and he was confident in his work
11/6/2024
MARY A. VERIFIED CUSTOMER
Very pleased
11/6/2024
Mulugeta S. VERIFIED CUSTOMER
After service the setting not properly setup one off the tire cups missing
11/5/2024
George M. VERIFIED CUSTOMER
No problem mon!
11/5/2024
Jeremy B. VERIFIED CUSTOMER
Great job, as usual. Josh did a great job.????
11/5/2024
LYNDA S. VERIFIED CUSTOMER
I trust the service I get at Toyota will help me keep my car in the best shape a long time.