Legends Toyota Auto Repair Service

The service team went above and beyond. When we asked about a shuttle service to get lunch while our vehicle was in for maintenance, the team took care of us and didn’t even mention the shuttle service ended at 3 - they just took us to lunch and brought our vehicle to us when it was done. We’ve NEVER had that kind of service before. Legends Toyota has our business. Y’all are more than we asked for.

Kyle was fantastic. My comment is more about the trend overall with Legends Service Experience. When I first pulled up I waited for 13 minutes before anyone acknowledged me. That’s never happened before. Guys running around everywhere and nobody says “someone will be right with you.” That’s new. When my car was ready apparently the shuttle was dispatched. I was told “it’ll be there in 15 minutes”. I went out after 10 minutes and waited. The shuttle finally showed up, 15 minutes after the time I was told it would be there.(11:15 -> 11:30). Something about a meeting, but I was left hanging with no communication. None of this is a huge deal on its own, and normally I wouldn’t even bother with all of this. I am tremendously grateful for the shuttle service, and the driver is great, but I’ve been bringing my car here since 2018 and this marks a noticeable shift. Being able to grab breakfast and work while my car is being serviced is crucial. On this particular day I was working and had to get a project out the door, so my sensitivity to losing 30 minutes of time is higher that it would be otherwise. I’m passing along this feedback in hopes that the same consistent quality service that keeps me coming back to legends remains as reliable as my Toyota. Many thanks.

Thank you for the good service

Na

Josh was great. Very good communication skills. Very helpful. No

I love the service I get at Legends toyota.

Fast and efficient.

Kyle was great to work with. When we showed up for our appointment after 5:00pm, Kyle was already off the clock. Another advisor was **** with a customer so Kyle said he would check us in. He didn't have to do this but so glad he did. Communication of service performed and communication of when car was ready was wonderful. Just one of the reasons we drive about 25 miles to have our car serviced by Legends Toyota. Customer service in service and sales is top notch. Thank you!

Great communication!

Fast service.

Kyle took very good care of me. Answering all my questions & suggesting to me preventive maintenance to extending the life & performance of my vehicle.

Josh is awsome. I am glad he works at legends toyota

Very professional. Answered all of my questions and conserns. Also very friendly, I’m grateful Kyle helped me today

Good job!!

He did a great job

Evan always has the most upbeat customer service and answers all questions and makes customers feel important. Thank you Evan for your service, you now have a forever customer

Very nice, and easy to work with.

Excellent customer service

My wait was twice as long as it should have been, which was very upsetting. Kyle was sorry about it, but I don’t want to go through that again. I’m not sure how far or where the shuttle will take me, but I’m going to need to go somewhere! I don’t think I can trust when my car will be ready again.

Great job