Person that scheduled my appt. did not know/indicate it may take more than 1 day to replace my evaporator, which required removal of the dashboard. This is our family car. We had 3 kids to shuttle to practice that evening, so were quite inconvenienced being w/o 2 cars in the evening. James said they would try to get it done in 1 day, but received no update until the next morning that it was ready. The shop technician should be rewarded for getting into the shop at 4am to finish repairing my car that was promised to be fixed in one day. It wasn’t his fault that the scheduler didn’t warn us it may take more than 1 day to repair, but he appreciated his above and beyond efforts to get my car back to us as soon as he could.
9/6/2024
Martha B. VERIFIED CUSTOMER
My only problem is that $80 to diagnose a problem is a bit much.
9/6/2024
Christine P. VERIFIED CUSTOMER
Scott was awesome and excellent at keeping you up dated!!!!??????????
9/6/2024
Thomas S. VERIFIED CUSTOMER
Everything was handled to my satisfaction.
9/6/2024
Karen K. VERIFIED CUSTOMER
Very efficient yet very busy - they dealt with it - kind and courteous- hardworking employees
9/6/2024
Joe B. VERIFIED CUSTOMER
Very patient and professional
9/5/2024
Christopher K. VERIFIED CUSTOMER
Your team is always great. Thank you!
9/5/2024
Theresa W. VERIFIED CUSTOMER
Brewer Airport Toyota’s service department always exceeds my expectations.
9/4/2024
Rodney B. VERIFIED CUSTOMER
Thanks for the hard work.
9/4/2024
Denise W. VERIFIED CUSTOMER
Little contact throughout the day. Dropped off at 8am. I texted at 1:30, but no response. Called at 2:20 as I was supposed to get a shuttle pickup. Christian responded my car still needed to be inspected, etc. it was 4:15 before I was notified the car was ready. Although Christian offered to have someone come and get me, my boss said he would bring me over. I paid for the service. Apparently there were no issues with the car. Explanation was rushed over phone, and no car was as requested.
9/4/2024
Mary M. VERIFIED CUSTOMER
I brought my car in because my right front tire has been recently losing air pressure. Every several weeks I have to inflate the tire. Upon my arrival the technician said it was most likely the weather. I questioned that since the other tires did not lose pressure and this was a new occurrence for the one tire that I bought probably last year or so. He said they would check for a leak. At the end of service, the technician said they found no leak, that it was probably the weather. Again I challenged that notion. In 50 years of driving I have never had that explanation. Usually the leak is eventually found. I am usually very satisfied with your service but this time I felt like the technician minimized the concern. Tires are a big safety issue. Better if he had said they didn’t find a leak but bring it back if the tire pressure continues to be a problem.
9/4/2024
Dean C. VERIFIED CUSTOMER
Upon leaving the dealership after an inspection and a tire rotation, 3 out of 4 tires were at 26psi. Had to return and have the tires filled. This samething happened once before not too long ago with 2 of the 4 tires being low.
9/4/2024
TRACEY L. VERIFIED CUSTOMER
Thank you!
9/4/2024
Eric K. VERIFIED CUSTOMER
As always very pleased
9/4/2024
Mary O. VERIFIED CUSTOMER
Scott is the service manager that I worked with, again. He was very attentive to my concerns and answered all my questions. He was friendly & very capable. He was simply great!!! Tell Scott that I appreciated him!
9/4/2024
Robert D. VERIFIED CUSTOMER
Alexis was awesome to work with. This was my first time taking my car into your dealership for service.
9/4/2024
Marcy A. VERIFIED CUSTOMER
I waited three and a half hours for an oil change, emission and inspection. Apparently I was not in the "Express Line". People came and went the entire three and a half hours. They were just changing my oil at 12:30...two and a half hours after my 10:00 appointment. I guess I will need to ask what line I am going to be in the next time I have an appointment or you need to adjust your process.
9/4/2024
Geraldine C. VERIFIED CUSTOMER
My service advisor Ed Carr was Courteous, Professional, Personable, Efficient and Thoughtful!! Took care of the required service and my extra concerns in record time!!! Awesome !!