Brewer Airport Toyota Auto Repair Service

Alexis was great ! My car was done in a timely manner

Did a great job for a great price. Fast and efficient

Originally we brought our car in for regular maintenance in August. The service included a tire rotation, which we have had done before at your location. Within a few days we noticed that when we drove the car on the highways I would start to shake above 60 mph. We called the service department and notified them of this issue and they scheduled an appointment for it to be looked at. The service person scheduled us for an appointment which we thought was to look at the problem and solve it. Instead they put the tires back to the original places before the rotation. Even thought we asked to have an appointment to look at the car and fix the problem we were told we would have to bring our car back for another appointment because the appointment we were given was at 4:30 and they did not utilize that time slot to review issues. We drove the car for a couple more weeks because they said they had solved the problem. However the shaking continued and we called and made a THIRD appointment for 9/12. We brought the car in and they looked at the car and told us that the tires were out of balance and WE would have to pay $88 to fix the issue. Which is madness because up until the rotation we had never had this problem and could on conclude that the rotation caused the issue. This should have been corrected during the second visit. This is the WORST customer service experience I've experienced with Brewer. The fact that we had to pay to fix an issue caused by the rotation is absolutely insane.

Great service

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Very helpful and friendly staff, and did great work!

Thanks it was good

James was fine but my service experience was horrible. I understand the WiFi going down. But not telling us for three hours was horrible. The guy that came in right after me for the same thing an inspection and oil/ filter change got out as soon as the WiFi came on. But I guess the guy working on my car couldn’t change the oil and do the inspection while the WiFi was off. I had to wait another 35-40 minutes. Very frustrating, very irritating, horrible communication!!

Excellent and thorough.

Fast and knowledgeable

Thanks for your service !

Good job I enjoy getting service from Brewer Toyota I feel you are honest and don't try to sell me services I don't need.

Scott was very helpful and provided updates on my vehicle I was happy with his service

My mechanic was great and the service was great. I wouldn’t take my car anywhere else!

The windshield wiper fluid was empty when I dropped my vehicle off and empty when I picked it up. I was not offered a car wash. I had my tires rotated and my low tire pressure light is on.

Very well done

Your crew did a good job today. Fair prices and transparency.

Thank you for doing a very good job And being professional

I love moon two Toyota! I purchased a Hyundai around the same time as my Toyota, what a mistake. I am a Toyota girl for life!

I was very clear on what I wanted done with my car. I schedule an 11am repair for the heater core.when I get there I hear I first have to get it diagnosed i don't agree with it but say ok. An hour later I hear they can't do the repair because they don't have time because the heater core is behind the dashboard and that needs to be removed...which what I called to schedule and what I was told I was scheduling. TWIMC that isn't what I got I got charged $150 for a diagnosis fee and told to time at all was ever alloted for the heater core repair that I specifically called to have repaired.in the end I got sent home getting nothing done that was scheduled to be done. Even if the pricey diagnosis was Toyota policy, once proven the scheduled repairs where needed there should have been time alloted to make the repair that was scheduled. Miss Batz my representative handled things as quickly and effectively as she could but finding out no one actually planned to do the repair you had scheduled was highly disappointing.