On May 1st at 1:39 pm I scheduled an appointment to have my 2023 Tacoma checked for a knocking noise coming from the vacuum pump (T-SB-0115-22). At this time I was told that parts and labor would be covered under the 3/36 warranty. On Friday May 8th I show up for my scheduled appointment and wait 3 hrs in the customer lounge with no updates of any kind. After my three hour wait I was told that they started the engine and didn’t hear anything and was charged $92.56 for this service. Why did it take 3 hrs to simply start my engine and listen to it? Why was I billed 92.56 after I was told it would be covered by warranty? Why was I made to wait 3 hrs with no updates? Why was I charged so much just to start my engine for a few seconds? This issue is a Toyota service bulletin, how can one mechanic say that the knocking noise isn’t loud enough for a vacuum pump replacement. Seams like there should be more to this process! This type of service is totally unacceptable.
5/9/2026
Courtney S. VERIFIED CUSTOMER
Always communicative and timely.
5/9/2026
Denise C. VERIFIED CUSTOMER
Na
5/9/2026
Chris L. VERIFIED CUSTOMER
I appreciate the free admissions test when I got my inspection done. I really appreciate the service for health Center let me know everything is being honest with me and transparent. Search for the best that I've ever been to at any Toyota dealership!
5/8/2026
Paul H. VERIFIED CUSTOMER
Very professional and friendly
5/8/2026
Matthew B. VERIFIED CUSTOMER
I had a 4:30 appointment for an oil change only. The time slot was double booked. My tires were rotated during the appointment. The charge was voided but I had to wait for the tires to be rotated back because I just had them rotated yesterday the place of purchase. I also noticed my tire pressure was increased but I have nitrogen in my tires with green caps. This leads me to believe someone added air to my nitrogen filled tires. Ultimately, I was at the facility for two hours for what was supposed to be a routine oil change.
5/7/2026
Christopher G. VERIFIED CUSTOMER
James and Noah were always professional. Today's service was quick and easy .
5/7/2026
Kelly S. VERIFIED CUSTOMER
Glad I didn't have to sit there for hours!!!!
5/6/2026
John H. VERIFIED CUSTOMER
Service department was able to move service date ahead one day which helped my schedule.
5/6/2026
Francis C. VERIFIED CUSTOMER
James was friendly, personable, and very helpful. All the staff that I interacted with were nice. I could get my vehicle serviced closer to home, but I trust you and your staff and have been pleased with each service performed.
5/5/2026
Mark B. VERIFIED CUSTOMER
Great Service. Plus Noah was real friendly alls
5/5/2026
Amber D. VERIFIED CUSTOMER
Very nice and very quick with service!
5/5/2026
Susan Y. VERIFIED CUSTOMER
As always, Scott was great…extremely competent, efficient, and pleasant.
5/5/2026
Alexander B. VERIFIED CUSTOMER
Would recommend
5/5/2026
Rita N. VERIFIED CUSTOMER
Good take care of my car ????
5/5/2026
Sharon V. VERIFIED CUSTOMER
Went in for a state inspection and came home with a brand new vehicle … talk about salesmanship ????
5/4/2026
Larinda T. VERIFIED CUSTOMER
N/A
5/4/2026
Lori H. VERIFIED CUSTOMER
I would like to thank Noah for his help in explaining the condition of my vehicle and repairs needed and not needed. His patience with all of my questions is much appreciated!
5/4/2026
Michelle B. VERIFIED CUSTOMER
Although my 1st appointment was met with no technician’s available to complete the maintenance, Ed made it right and gave me a coupon for a free oil change during the reschedule.