Andrew was wonderful and was very professional, kind and accommodating. Brewer Toyota provides the best customer service and should be commended for that. Kudos to Andrew and all staff.
5/21/2026
Karen D. VERIFIED CUSTOMER
Much better customer service than a few years ago.Seems management has changed and holding team to a higher customer service standard! thank you!!
5/21/2026
Lorna P. VERIFIED CUSTOMER
I requested my tires to be rotated when my brakes were inspected . It was not done . I walked in to pickup my car , passed the service desks . No one asked if I needed help . No report . I walked to the payment area . Payed my bill and left .
Noticed no rotation on my receipt . I asked prior when I brought my car . Service said it would be an extra 10 dollars . I have been a customer since 2003 . Purchased two Ravas there . Disappointing. Lorna P
5/21/2026
Micheal O. VERIFIED CUSTOMER
Christian has been my go to person anytime I have either of my Toyota's in for service. He's always helpful, courteous, and keeps me updated on issues/progress. Anyone that I have dealt with in the dealership has been very customer oriented.
5/20/2026
Madan T. VERIFIED CUSTOMER
Spot on! No issues! One hour just as promised!
5/20/2026
Kathleen B. VERIFIED CUSTOMER
Always find the service department to be a very honest and enjoyable time.
5/19/2026
Stephen N. VERIFIED CUSTOMER
Great service
5/19/2026
Andrea W. VERIFIED CUSTOMER
When driving on the highway at a on the highway the vehicle didn’t ride smoothly and had some shaking after leaving my appointment
5/16/2026
Vincent S. VERIFIED CUSTOMER
Very nice service team, quick!
5/16/2026
Danny O. VERIFIED CUSTOMER
Scott was awesome
5/15/2026
Ryan W. VERIFIED CUSTOMER
I sat waiting for my truck for a hour after it was done. My wife received the text message that it was ready and assumed since I was waiting I would have been notified in person.
5/15/2026
Luke D. VERIFIED CUSTOMER
I got an estimate with you guys for repairs and it was over 4k. I took it to another shop and their estimate was $690.
They also were able to show where the items your guys said were broken were, in fact, not at all.
We buy a new Tundra from you every 4 years as my husband is in natural gas and travels for work. That will not be happening again.
5/14/2026
Andrea D. VERIFIED CUSTOMER
Christian was very thorough and professional. I do appreciate the use of plastic to keep my seats clean but it was left inside my car when it was released to me. In addition, the hood of the car was not down. As I was driving home I noticed the hood moving. The lock kept it from opening while I was driving. This could have been dangerous if it opened while driving. The person completing the work must have been in a hurry. This is the first time I have had this happen.
5/14/2026
Nathan Z. VERIFIED CUSTOMER
He did a great job communicating and was pleasant to work with. I appreciate the attention to good customer service!
5/13/2026
Beverly W. VERIFIED CUSTOMER
I appreciate knowing the correct answer to my tire light being on constantly.
5/12/2026
Robert K. VERIFIED CUSTOMER
We had a set of quick struts installed a month or two ago and one was a bad part so it needed to be replaced. I was called on Friday and a message was left asking if I wanted you to order the part and proceed. I called back and Christian wasn’t available so I left a voicemail and sent a text in response to the text you sent that said I could text with any questions. Apparently both were ignored and there was no action until my wife called late in the day Monday. Don’t text or offer voicemail if these are not effective means of communication.
5/12/2026
Arthur S. VERIFIED CUSTOMER
Christian was so knowledgeable about services and friendly a joy to have as a service advisor.
5/11/2026
Paul M. VERIFIED CUSTOMER
Thank you. I appreciate your staff and serve.
5/11/2026
Tessa F. VERIFIED CUSTOMER
Unfortunately the quote we received via text when our service was done did not match the invoice we received when we went to pick up the vehicle. The team could have done a better job handling this situation, instead of making us feel like we were in the wrong for expecting the quote your system sent us to be correct. While the approach to resolve the situation could have been less confrontational, the team did their best to match the quote price as much as they could.
5/11/2026
Heidi K. VERIFIED CUSTOMER
Excellent communication.
I am very impressed. I am so happy to own a Toyota.