First, let me say that the service performed on my car was excellent, and Patty’s handling of my paperwork was equally commendable. My dissatisfaction lies with the wait time—over two hours for an oil change, tire rotation, and inspection is not acceptable. Perhaps I chose a difficult week, given that it was just before Labor Day weekend. I understand this isn’t Jiffy Lube and that vacations affect staffing, but appointment availability should reflect actual staffing levels, especially around a holiday.
There’s no need to contact me further about this. I’ve been a Sullivan Bros customer for years, and I trust this experience will not be the norm.
8/28/2025
Brenda G. VERIFIED CUSTOMER
She was fantastic. Very customer oriented. Love working with her on my service needs!
8/27/2025
Gerald G. VERIFIED CUSTOMER
Bob and his team did an outstanding job with < 24 hr. turn around with evaluation and repair and 1 day earlier than scheduled.
8/27/2025
Lawrence C. VERIFIED CUSTOMER
Everyone gets A+'s service front desk & F & I Jason & Jack & sales professional Bob
Larry Cunningham
2017 Rav4 limited Hybrid
8/27/2025
Jamie H. VERIFIED CUSTOMER
Such a good crew...everyone makes you feel good about the care and work on the car, while you can relax in comfort during the process. That's why I wouldn't buy a car anywhere else!!
8/27/2025
Donna G. VERIFIED CUSTOMER
My husband took the car for me and other than being there for over 2 hours it went very well.
8/27/2025
Raymond G. VERIFIED CUSTOMER
Bob Witt is a true professional. I always ask for him when servicing my car.
8/26/2025
Sherry C. VERIFIED CUSTOMER
A little too pushy for my liking
8/26/2025
Raeann J. VERIFIED CUSTOMER
Exceptional customer service! Patty Majeski really listens to her customers. You feel like family. She keeps you informed of what's happening to your vehicle. I really appreciate who she is.
8/26/2025
Adrian D. VERIFIED CUSTOMER
Long wait but I appreciate your friendly and thoughtful service. I will definitely be back! Thank you!
8/26/2025
Melody B. VERIFIED CUSTOMER
I am satisfied that the actual service to the vehicle was done properly but 2 hours and 35 minutes for a tire rotation and state inspection, which google says should take 15 minutes each, is beyond ridiculous, especially since I had an appointment!
8/26/2025
Joyce R. VERIFIED CUSTOMER
Such kind staff....
8/26/2025
Michelle K. VERIFIED CUSTOMER
Seana was professional and pleasant to work with. She has great people skills.
8/25/2025
James M. VERIFIED CUSTOMER
Very happy with my experience thank you
8/25/2025
Jp P. VERIFIED CUSTOMER
Excellent experience.
8/25/2025
Thomas M. VERIFIED CUSTOMER
Bob is always great to me
8/25/2025
Tamra G. VERIFIED CUSTOMER
Very professional
8/25/2025
Michael N. VERIFIED CUSTOMER
Ms. Bohan is always professional, knowledgeable and courteous. Always a pleasure to work with!
8/24/2025
Glenn C. VERIFIED CUSTOMER
Christian has always been great. I’m glad he takes good care of me!!
8/23/2025
Kent H. VERIFIED CUSTOMER
excellent, provided updates throughout service appointment