Sullivan Brothers Toyota Auto Repair Service

Service was efficient and what i expected for cost. Service member was polite and helpful!!

I like working with bill. He is calm, honest and straightforward.

Thank you ALL.

Good service

N/A

Thank you, Bob, for another great experience at Sullivan Brothers!

The kid that pulled my car around broke my key fob

Great service as always

Smooth and good service as always.

Christian Small is top notch ! Everything was explained in a timely manner and I was in and out in no time ????

Today was my first experience with the shuttle service. The gentleman was very polite and dropped me off and picked me up at Target! Great service and I think his name was Bill.

Patty provided me with outstanding service

Bob is the best very helpful

Excellent timely service, thank you!

Michelle was excellent today and super nice!

The service I received was on point. I was serviced by Darren Andrews and look forward to working with him in the future.

The service was great, the addition transmission fluid replacement had me there longer! For my vehicle I know this effort provides me more years of excellent performance!

Bob was so very professional… kind, helpful, and attentive! He made a bad day so much better! Thank you Bob!!!

Great transaction

Patty completely wasted my time. I got there to check in. She was like neurotic getting up and down telling me to wait a minute. Finally gave her my name and why I was there. Got up again. Asked me what it was for. She made a face then continued walking around. I’m still standing there at the counter for like 5 more minutes not saying anything. She finally tells me to sit down. Waited an hour which is how long she said it would be. Tells me the tpms couldn’t be programmed because they’re aftermarket and tried selling me the Toyota tpms instead which are significantly more. The tire place who put the tpms weren’t able to program them and told me to go to the dealer. I waited a little longer. Patty then said the car tech was able to get through on the computer programming the monitors but not sure if it was completed. Said if I drive like 25-30 miles down the road and it shuts off “I just got a free programming” like it came out of her pocket because she said that multiple times. I would NEVER go back to patty. Her customer service skills were not great And actually when my car was done, another worker told me to wait a minute for him to walk away to get up because my car is done and if I wait for Patty to call me up to the counter I’ll Be waiting forever. I wish Patty could have told me before that it may not work prior to taking my car because I feel like I just wasted my time there. I was here about a month ago and spent $1200 on an oil change and new heated seat. I had Samantha who was absolutely amazing to work with. Very transparent on the price and how long it would be. I do like Kingston Toyota and I will go back but I prefer to only work with Samantha. I would never recommend patty to anyone