We are happy with the service we receive that's why we have been with you for years!
4/5/2024
Jonathan R. VERIFIED CUSTOMER
A speedy and reliable service as always, great job!
4/4/2024
Charles S. VERIFIED CUSTOMER
Christian did a great job handling my service appointment.
4/4/2024
Cheryl B. VERIFIED CUSTOMER
Everyone in the service department is great! Thank you
4/4/2024
Carole H. VERIFIED CUSTOMER
Christian was great!
4/4/2024
Warren J. VERIFIED CUSTOMER
A very pleasant experience!
4/3/2024
Jeffrey M. VERIFIED CUSTOMER
The service was great. Christian explained the extra service I could choose to get to keep my truck in tip top running condition.
4/3/2024
Robert S. VERIFIED CUSTOMER
I'm very happy with your superb service department. You should be proud of the effort it takes to build such a quality team!
4/3/2024
Ware, Roger. VERIFIED CUSTOMER
Bob is great !
4/3/2024
Frances H. VERIFIED CUSTOMER
Good service!
4/2/2024
Dina D. VERIFIED CUSTOMER
Patty was very helpful. She knows her job well and enjoys what she does.
4/2/2024
Frasier M. VERIFIED CUSTOMER
I'm satisfied with the service on my car however my interactions with Patty were very frustrating. She was abrasive, rude, and not attentive. While I have had positive experiences with Sullivan in the past (Bill and Christian are great), I will likely not return to Sullivan after my most recent experience.
3/31/2024
David F. VERIFIED CUSTOMER
Christian was excellent.Very professional and kept me updated on whole process.would highly recommend
3/31/2024
Samuel C. VERIFIED CUSTOMER
Very very good!
3/31/2024
Richard L. VERIFIED CUSTOMER
I made an appointment pulled in service center driveway the nice man greeted me and said someone will come out in a minute to scan vin number on your door fine Patty came out open my door and I went to get out of my truck she said hold on no one told you to get out loudly
Then she scanned and I got out she seemed very stressed I was told my truck would take 2 hours so I opted to be driven home and wait for her call After 2 hours my girlfriend drove me up and if it wasn’t ready I would wait when we pulled up there was my truck in the service driveway great I said just in time my girlfriend dropped me off and in I went to see Patty She saw me and said I’m not ready for you yet and whisked me off to the waiting area 30 minutes went by my truck is sitting there I finally went in to see her and she said I’m doing the best I can did you see me go to the ladies room that’s the first time I went today not only was she stressed out but she me stressed out too lol paid up and on my way out I took Bob Witt’s card I will make sure I request him next time
3/30/2024
Kimberly R. VERIFIED CUSTOMER
Profiled by advisor who was combative at check in and didn’t treat me with respect. Awful interaction where advised was combative and treated me like I didn’t know my own car repairs.
Preferred advisor who checked me in at past 2 visits . Until he responded to me with other advisor that it wasn’t repaired last time b/c not on service receipt. And like service advisor who ‘d helped me previously said I had fixed it elsewhere since because the bilateral parts weren’t matching.
I said no 3 times and while I was told they didn’t charge me for labor( like under 5 mins anyway.) which was ridiculous to imply in my control when part I paid for was broken because of previous misinstallment of wrong part?
Therefore not sure if I will ever go back after this. Like other Toyota dealerships I have been to Plymouth to Hyannis seem to treat women differently. I don’t care for it.
3/30/2024
Wayne R. VERIFIED CUSTOMER
Oil change and sticker took 3 hours- unacceptable.
3/30/2024
Barbara M. VERIFIED CUSTOMER
I always have great service at your dealership. Christian was kind, professional & prompt. Also you other employees are wonderful. Michael my salesman is the best! Your receptionist lady was very pleasant too. Thank you ????
3/29/2024
Dawn F. VERIFIED CUSTOMER
Waited 2hrs 15 min which for simple maintenance with an appt seems a excessive
3/29/2024
Inc V. VERIFIED CUSTOMER
Christian helped me out at the last minute with immediate service. I couldn’t be more satisfied!!