It took 3 hours for an oil change…. My appointment was at 9 I didn’t leave with my truck until 12:30….horrible! Most of the people who showed up after me left before I did
5/31/2024
Hannah P. VERIFIED CUSTOMER
Friendly and helpful! I’ve had many a bad experience at this Toyota but Christian has been a game changer lately!
5/31/2024
Debra B. VERIFIED CUSTOMER
The service guys are great and they are very knowledgeable and kind!
5/31/2024
William S. VERIFIED CUSTOMER
Excellent service . The evaluation to determine the source of the problem appears to have been comprehensive…hopefully, replacing the ECU will completely resolve the problem.
5/31/2024
Robert D. VERIFIED CUSTOMER
Samantha was great very helpful
5/31/2024
Karen M. VERIFIED CUSTOMER
I so appreciate Bill Collins’s empathy and professionalism! He was informative, kind and efficient in all aspects of his job.
Thank you Bill!
5/31/2024
Susan L. VERIFIED CUSTOMER
Overall was good, however time appointment took was about 1 hour longer than expected.
5/31/2024
Arthur A. VERIFIED CUSTOMER
Unfortunately Rust spot on vehicle was not addressed except to say " your problem".
5/31/2024
Stephen G. VERIFIED CUSTOMER
Samantha was great! Thanks
5/30/2024
Jacqueline S. VERIFIED CUSTOMER
Excellent work in a very timely manner
Service people very considerate
5/30/2024
Josh M. VERIFIED CUSTOMER
It went well. Thanks
5/30/2024
Maryann B. VERIFIED CUSTOMER
My experience with Bob was great. I am very satisfied with the customer service at Sullivan Brothers Toyota!!
5/29/2024
Tara L. VERIFIED CUSTOMER
Took too long was told it would be about an hour to an hour and an half took 3 hours. Was quoted the wrong price. People were kind of rude and disrespectful. Tried to force me into doing something I didn’t want to do at the time. Also one of the front covers to where you would tow my car is now missing.
5/29/2024
Jane M. VERIFIED CUSTOMER
From start to finish very dissatisfied!
5/29/2024
Kenneth D. VERIFIED CUSTOMER
Professional and courteous!
Offering a shuttle service - outstanding
5/29/2024
Hakeem M. VERIFIED CUSTOMER
The driver was rude. I didn’t receive my car back to me after dropping it off from 8am till 320pm Customer service was rude and no help
5/29/2024
Bruce M. VERIFIED CUSTOMER
This is the first bad experience at Sullivan Brothers. It took too long, and I was not kept informed on my cars progress.
5/29/2024
Heather C. VERIFIED CUSTOMER
I had an appointment for a state inspection which should take no more than 30 minutes. After waiting for over an hour, I was told it would be another 30 minutes. I couldn’t stay, so I wasted an hour of my day with my newborn baby at your dealership. Now I have to go back and take care of the inspection another time. Very frustrating.
5/29/2024
Birgitta K. VERIFIED CUSTOMER
When my new Prius was returned to me after service there was a large scrape on the driver’s side fender. I got Patty M & showed her. She started making excuses and denying responsibility instead of working with me. She finally reviewed all videos and could not confirm or deny. She took it to have it “buffed out” where non-matching paint was applied. Next to the Collision Center where a $2100+ repair quote was made (they were nice & professional). And I was sent to the business manager who said it was a scrape not a ding - so not covered. I left very upset.
5/29/2024
Bharat P. VERIFIED CUSTOMER
I had booked appointment for sticker only. And even though I had prior appointment I had to wait 1 hour. Why?